Harshal Mundekar
Mumbai
Summary
Dynamic Customer Success Manager with a proven track record at Cirrius Technologies, excelling in customer relations and project management. Skilled in driving revenue growth and enhancing customer retention through strategic recommendations and effective team collaboration. Accomplished in delivering high-impact solutions that meet client specifications and project objectives.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Cirrius Technologies Private Limited
Mumbai
01.2025 - Current
- Supported clients with creative recommendations to optimize their business
- Provided feedback and recommendations to management on expanding the business through requirement gathering and discussion
- Successfully managed multiple projects in fast-paced environments through individual work and teamwork
- Accomplished in organizing successful projects and meeting objectives
- Met programme performance, usability, and scalability criteria by translating business requirements into high-level conceptual design
- Cooperated with project partners to develop system analysis and new system design based on client specifications
- Created plans and communicated deadlines to complete projects on time
Asst. Customer Success Manager
Cirrius Technologies Private Limited
Mumbai
10.2023 - 01.2025
- Assist in coordinating new client onboarding and setup activities.
- Ensure customers receive timely training and access to resources.
- Work with Customer Success Managers, Support, Sales, and Product teams to ensure consistent service.
- Assisted in multiple projects in fast-paced environments through individual work and teamwork
Product Executive
Cirrius Technologies Private Limited
09.2021 - 10.2023
- Collected, tracked, and evaluated current business and market trend data
- Worked with team members to deliver effective customer service strategies
- Led steady and productive operations
- Employed excellent time-management skills to maximize task completion and reduce errors
Education
Bachelor of Science - Information Technology
Sathaye College, Mumbai University
Mumbai05-2021
Higher Secondary School Certificate -
Bhavan's College, Mumbai University
Mumbai02-2018
Secondary School Certificate -
Marol Education Academy High School
Mumbai03-2016
Skills
- Customer relations
- Team building
- Customer onboarding
- Training and mentoring
- Customer retention
- Revenue growth
- Problem solving
- Agile, Waterfall, and Scrum methodologies
- Account management
- Cross-functional coordination
Skills
- MS Office
- MS Project
- SDLC and STLC
- Zoho, JIRA
- Project planning, project estimation, project execution
- Project documentation: BRD, FSD, and application manuals
Awards
- Invaluable contribution to Sun Pharma CRM project, 2023
- Honored with the Shining Star Award for outstanding performance, 2024
Linkedin URL
https://www.linkedin.com/in/harshal-mundekar-92120
Timeline
Customer Success Manager
Cirrius Technologies Private Limited
01.2025 - Current
Asst. Customer Success Manager
Cirrius Technologies Private Limited
10.2023 - 01.2025
Product Executive
Cirrius Technologies Private Limited
09.2021 - 10.2023
Bachelor of Science - Information Technology
Sathaye College, Mumbai University
Higher Secondary School Certificate -
Bhavan's College, Mumbai University
Secondary School Certificate -
Marol Education Academy High School
Similar Profiles
Samruddhi MayekarSamruddhi Mayekar
Software Engineer at Cirrius Technologies Private LimitedSoftware Engineer at Cirrius Technologies Private Limited
Smital ShindeSmital Shinde
ASST CUSTOMER SUCCESS MANAGER at CIRRIUS TECHNOLOGIES PVT LTDASST CUSTOMER SUCCESS MANAGER at CIRRIUS TECHNOLOGIES PVT LTD
AMIT SINGHAMIT SINGH
Customer Success Manager at Cirrius Technologies Pvt LtdCustomer Success Manager at Cirrius Technologies Pvt Ltd
Karuna GokarnKaruna Gokarn
In-Charge Principal at St. Xavier’s College, Mumbai (Empowered Autonomous Institute)In-Charge Principal at St. Xavier’s College, Mumbai (Empowered Autonomous Institute)
Shubham PaulShubham Paul
Asst. Manager – Sales & Marketing at TPAC India Pvt. Ltd.Asst. Manager – Sales & Marketing at TPAC India Pvt. Ltd.