Harshal Soman
Mumbai
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
1
1
year of professional experience
Work History
Front Office Associate
Trident BKC
Mumbai
05.2024 - Current
- Answered incoming calls in a friendly and professional manner.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Handling of Guest Luggage at Bell Desk.
Front Office Associate
Taj Hotels
Gandhinagar
05.2023 - 08.2023
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls in a friendly and professional manner.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management Ahmedabad
Gandhinagar, GJ05-2023
Skills
- Data Entry
- Hospitality services
- Fluent in English and Marathi and Hindi
- Professionalism
- Punctual
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
References
References available upon request.
Timeline
Front Office Associate
Trident BKC
05.2024 - Current
Front Office Associate
Taj Hotels
05.2023 - 08.2023
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management Ahmedabad
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