Harshal Sutar
Pune
Summary
Experienced Order Management Specialist with over 7 years of expertise in managing end-to-end order processing, inventory control, and customer service. Adept at using ERP systems and ensuring accuracy and efficiency in order fulfillment. Proven track record of improving process efficiency, reducing errors, and enhancing customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Danfoss Industries Pvt Ltd
Pune
07.2021 - Current
- Process and manage customer orders from entry to fulfilment, ensuring accuracy and timely delivery
- Utilize ERP systems to track and update order status, manage inventory levels, and generate reports
- Collaborate with supply chain, logistics, and warehouse teams to streamline order workflows and resolve issues
- Communicate with customers to provide order updates, handle inquiries, and address any concerns
- Analyse order data to identify trends, discrepancies, and opportunities for process improvements.
Customer Experience Consultant
Firstcry.com
Pune
05.2019 - 07.2021
- Assisted customers with order placement, tracking, and resolving order discrepancies
- Managed a high volume of customer inquiries via phone, email, and chat, maintaining a high satisfaction rate
- Processed returns and exchanges, ensuring compliance with company policies
- Collaborated with the order management team to improve customer service processes and reduce response times.
Customer Service Executive
Doehler India Pvt. Ltd
Pune
08.2016 - 05.2019
- Product presentation to clients about company products and services
- Allocating daily jobs and workloads to team members
- Handled end-to-end sampling process
- Created and implemented strategies for improving operational efficiency and accuracy
- Handled order management activities.
Business Process Associate
TCS
Pune
10.2013 - 05.2016
- Managed large data projects, including workflow scheduling, data entry and accuracy verification
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Customer Care Executive
Intelenet Global Services Pvt. Ltd
Pune
09.2011 - 09.2013
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Kept accurate records of all customer interactions and transactions.
Education
Diploma - Information Technology
Bharti Vidyapeeth Institute of Technology
Palus07-2011
Skills
- Order Processing
- Inventory Management
- ERP Systems (SAP, Salesforce, etc)
- Customer Service
- Supply Chain Coordination
- Data Analysis
- Problem Solving
- Communication
- Team Collaboration
- Time Management
Certification
- Demand Planning, Danfoss, 2023
- Pricing Excellence Framework, Danfoss, 2023
- Special Export Control Training, Danfoss, 2023
Technicalskills
SAP, Excel, Word, PowerPoint, Salesforce, Excel (Advanced), Microsoft Teams
Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Chess Champion in Inter College Competitions. (2010) Chess Champion in Zonal Level Competition. (2010) Runner Up in State Level Chess Competition. (2010)
Timeline
Customer Service Representative
Danfoss Industries Pvt Ltd
07.2021 - Current
Customer Experience Consultant
Firstcry.com
05.2019 - 07.2021
Customer Service Executive
Doehler India Pvt. Ltd
08.2016 - 05.2019
Business Process Associate
TCS
10.2013 - 05.2016
Customer Care Executive
Intelenet Global Services Pvt. Ltd
09.2011 - 09.2013
Diploma - Information Technology
Bharti Vidyapeeth Institute of Technology
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