Open To Work
Harshal Vagal
THANE
Summary
Results-driven Product Coordinator with over 2 years in drug and health services, focusing on product lifecycle management and pricing strategy. Expertise in vendor collaboration and regulatory compliance. Manages cross-functional teams and stakeholder relationships to ensure efficient product delivery.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Product Coordinator
Accurate Background Pvt. Ltd
THANE
04.2024 - Current
- Managed end-to-end product lifecycle, ensuring compliance with FDA and DHS regulations.
- Collaborated with vendors, suppliers, and stakeholders to verify product credibility and maintain strong partnerships.
- Designed, configured, and set up drug panels tailored to client requirements.
- Calculated pricing per order, balancing cost efficiency with profitability.
- Supported cross-functional teams (Implementation, Compliance, Accounts Care, Operations) with queries and issue resolution.
- Prepared detailed reports for senior management on product status, ticket resolution, and compliance.
- Facilitated smooth communication between internal teams and external partners to ensure timely delivery.
Public Records Specialist
Accurate Background Pvt. Ltd
THANE
03.2022 - 04.2024
- Conducted background verifications for U.S.-based applicants to ensure compliance and suitability.
- Researched public records across court websites and government databases to ensure comprehensive data accuracy.
- Delivered accurate case data into in-house applications to support client compliance requirements.
- Trained new team members on SOPs, docket reading, and online court navigation.
- Investigated client/applicant disputes, cross-checked records, and submitted findings to supervisors for timely resolution.
- Supported major clients, including Amazon and Salesforce, by delivering reliable verification services that met compliance standards.
Senior Associate (Specialist)
Sterling Information Resources India Pvt. Ltd.
THANE
03.2021 - 03.2022
- Conducted background verifications for U.S.-based applicants, ensuring employment suitability and compliance.
- Researched public records across court websites and corrections departments; entered verified data into Argentum system.
- Trained new hires on website navigation, data mining SOPs, and in-house applications, enhancing their onboarding experience.
- Audited processed files to identify critical errors and provided corrective feedback, ensuring compliance with quality standards.
- Mentored team members, resolving queries and reporting progress to trainers and managers.
- Handled semi-complex states (GA, LA, MI, IN) and complex states (FL, TX, OH, CT).
- Collaborated with multiple departments (SD, S1 searches, CAPTCHA) to meet performance targets aligned with business needs.
Customer Service Representative
Silgate solution.
THANE
03.2019 - 12.2020
- Handled escalated calls, providing high-quality customer service to relationship managers and technicians, enhancing client satisfaction.
- Managed customer account inquiries, resolved complaints, and ensured satisfaction.
- Delivered training and floor support to over 100 agents on SOPs, product knowledge, and installation processes, improving onboarding efficiency.
- Supported technicians in installing BAR-O-METER devices across households in India.
- Oversaw digital application operations, conducted outbound calls for maintenance, compliance, and ECO-METER training.
- Collaborated with RPD, Grievance, and RM calling departments to align efforts and achieve organizational goals.
- Actively contributed to team-building initiatives and internal committees.
Education
Bachelor of Management Studies Commerce - Marketing
K.G. Joshi College of Arts & N.G. Bedekar College
Thane03-2017
Higher Secondary School - Commerce
Dnyansadhana College
Thane04-2014
Secondary School -
Brahman Vidyalaya
Thane04-2012
Skills
- Product management
- Pricing analysis
- Regulatory compliance
- Quality auditing
- Risk management
- Documentation and record keeping
- Cross-functional collaboration
- Vendor management
- Drug panel design
Languages
Marathi
Native
Native
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Certificate of tours and travels course.
Affiliations
Social Work / Volunteering / CSR
Timeline
Product Coordinator
Accurate Background Pvt. Ltd
04.2024 - Current
Public Records Specialist
Accurate Background Pvt. Ltd
03.2022 - 04.2024
Senior Associate (Specialist)
Sterling Information Resources India Pvt. Ltd.
03.2021 - 03.2022
Customer Service Representative
Silgate solution.
03.2019 - 12.2020
Bachelor of Management Studies Commerce - Marketing
K.G. Joshi College of Arts & N.G. Bedekar College
Higher Secondary School - Commerce
Dnyansadhana College
Secondary School -
Brahman Vidyalaya