Experienced banking and project management professional with international background and education. Demonstrated expertise in customer service, cash handling, and financial transactions with over 3 years of experience. Proven track record in resolving inquiries, managing dynamic work environments, and consistently improving customer satisfaction. Strong skills in project management and team collaboration driven by dedication to achieving organizational goals and exceeding service expectations.
Hi, I’m
Harshal Hemant Rathod
Mumbai
Summary
Overview
4
years of professional experience
3
years of post-secondary education
3
Languages
Work History
Concentrix
Customer Care Advisor
02.2023 - 04.2023
Job overview
- Resolved customer inquiries efficiently, achieving a 95% first-contact resolution rate
- Adapted quickly to dynamic customer needs, maintaining high service quality in a fast-paced environment
- Enhanced customer data accuracy by improving database management, reducing errors by 20%
- Proactively identified customer pain points and streamlined processes to improve service satisfaction
McCoyʼs Burgers Inc
Manager
06.2021 - 01.2023
Job overview
- Supervised and scheduled employee shifts, ensuring 100% coverage and reducing shift gaps by 15%
- Boosted customer satisfaction scores by focusing on high-quality service and timely delivery
- Increased team productivity through clear communication and streamlined processes
- Managed restaurant budget and inventory to reduce costs by 10%, maintaining optimal inventory levels
NICE Ceramic
Sales Executive
06.2019 - 05.2020
Job overview
- Provided personalized solutions to customers, contributing to a 15% increase in repeat business
- Met and consistently exceeded monthly sales targets, resulting in 20% growth
- Ensured a clean and appealing sales environment, encouraging customer engagement
- Responded to inquiries across various channels, offering prompt and accurate resolutions
Education
Durham CollegeOshawa, ON
Post-graduate Certificate from Project Management
09.2021 - 04.2022
University Overview
GPA: Graduation with Distinction
Durham CollegeOshawa, ON
Post-graduate Certificate from International Business Management
01.2021 - 08.2021
University Overview
GPA: Graduated cum laude, Honour Roll
Thakur College
Bachelor's Degree from Banking and Insurance
08.2017 - 06.2019
University Overview
GPA: Graduation with Distinction
Skills
Customer Service Excellence
Additionalinformation
Additionalinformation
Indian citizen currently on an open work permit in Canada,
Open to relocation opportunities in Dubai,
Experienced in adapting to diverse cultural environments, having studied and worked in India and Canada,
Fluent in English and Hindi, with experience working in multicultural settings,
Actively seeking opportunities to leverage international experience and education in banking and project management.
Timeline
Customer Care Advisor
Concentrix
02.2023 - 04.2023
Durham College
Post-graduate Certificate from Project Management
09.2021 - 04.2022
Manager
McCoyʼs Burgers Inc
06.2021 - 01.2023
Durham College
Post-graduate Certificate from International Business Management
01.2021 - 08.2021
Sales Executive
NICE Ceramic
06.2019 - 05.2020
Thakur College
Bachelor's Degree from Banking and Insurance
08.2017 - 06.2019
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