Summary
Overview
Work History
Education
Skills
Visa
Personal Qualifications
Personal Information
Timeline
Generic
HARSHALI CHAVKUTE

HARSHALI CHAVKUTE

Mumbai

Summary

Dynamic hospitality professional with extensive experience at Grand Hyatt Mumbai, excelling in guest relations and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Proficient in Opera and Microsoft Office, consistently delivering exceptional service and fostering team collaboration in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Restaurant Host

Holland America Cruise line
10.2024 - Current
  • Welcoming guests in a warm and friendly manner.
  • Ascertaining their dining/lodging needs.
  • Seating guests and managing the seating chart.
  • Monitoring restaurant activity to determine seating and dining flow.
  • Responding to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Performing opening and closing duties as needed.
  • Answering guest questions concerning restaurant concepts, menus, and directions.
  • Interacting with all exiting outlet guests to thank them and solicit comments.
  • Cleaning and organizing the host area and ensuring menus are stocked and presentable.
  • Maintaining all comps, paper comp voids, special request forms, coupon vouchers, and tickets as prescribed by the outlet.

Front Office Supervisor

Grand Hyatt Mumbai
07.2024 - Current
  • Supervise front office staff and provide guidance and direction to ensure efficient and effective operations.
  • Handle customer complaints and resolve issues in a professional and timely manner.
  • Monitor front office operations, including front desk, phone, and reservations systems, to ensure high levels of accuracy and efficiency.
  • Ensure that all front office policies and procedures are followed and maintain standards for appearance and performance of front office staff.
  • Assist with scheduling and staffing needs, as well as training and development of front office team members.
  • Maintain a clean and organized front office area and ensure proper security procedures are in place.

Guest Service Executive

Komandoo Island Resort & Spa Maldives
05.2022 - 02.2024
  • Address customer complaints and resolve issues efficiently.
  • Assist customers with purchases, returns, and refunds.
  • Update and manage customer data in company databases.
  • Educate customers on product usage, benefits, and troubleshooting.
  • Ensure customer issues are fully resolved and satisfaction is achieved.
  • Work with sales, technical support, and management to enhance customer experience.
  • Adhere to response time, satisfaction rating, and call resolution benchmarks.

Guest Relations Executive

Izumi Mumbai
11.2021 - 04.2022
  • Reviewing arrival lists to welcome guests.
  • Attending to special guests (e.g. VIPs) and answering their inquiries.
  • Providing information about amenities, area and venues and promoting services.
  • Anticipating guest needs and building rapport with customers.

Hostess / Director of First Impression

Ministry of Crab Mumbai
11.2018 - 08.2021
  • Welcome guests during check-in and give a fond farewell to guests while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Check on VIP reservations, and complete their pre-registration formalities.
  • Good command of the English language is essential, both written and verbal.
  • Must possess strong organization time management skills, and attention to detail.
  • Must be guest service-focused and a team player.
  • A positive attitude and outgoing personality is essential.

Education

Higher Secondary School Certificate -

KES Collage
01.2017

Secondary School Certificate -

BPM High School
01.2015

Skills

  • Opera
  • Fidelio
  • AIIMS
  • Excel
  • Word
  • Microsoft Office
  • Google Drive
  • Google Sheets
  • Google Docs
  • Data entry and documentation
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Adaptability
  • Reservation management
  • Interpersonal skills
  • Conflict resolution
  • Guest relations

Visa

C1/D

Personal Qualifications

  • Secondary School Certificate, BPM High School, 2015
  • Higher Secondary School Certificate, KES College, 2017

Personal Information

  • Hobbies: Travelling, Reading, Riding, Fishing
  • Date of Birth: 10/30/99
  • Nationality: Indian

Timeline

Restaurant Host

Holland America Cruise line
10.2024 - Current

Front Office Supervisor

Grand Hyatt Mumbai
07.2024 - Current

Guest Service Executive

Komandoo Island Resort & Spa Maldives
05.2022 - 02.2024

Guest Relations Executive

Izumi Mumbai
11.2021 - 04.2022

Hostess / Director of First Impression

Ministry of Crab Mumbai
11.2018 - 08.2021

Higher Secondary School Certificate -

KES Collage

Secondary School Certificate -

BPM High School

Similar Profiles

CREATE PROFILE
HARSHALI CHAVKUTE