Harshal M. Potlia
Amazon Marketplace Specialist
Indore,Madhya Pradesh
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure market place position associate. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Amazon Market Place Specialist
Alacrity Ecommerce Solutions Pvt.Ltd
09.2020 - Current
- Handling Amazon market place for various categories like, Telecom, Headsets, Radios, Networking and Data storage products.
- Handling brands on seller central accounts, creating and optimizing product offerings, product description, images and A+ content.
- Keyword research for improving organic rank of listings by utilizing tools like Helium 10.
- Work on FBA dashboard to analyze SKU wise performance. Forecasting FBA quantities based on brand performance and sales history.
- Ensure up-to-date inventory and pricing, resolving issues like stranded inventory, suppressed listings, high pricing issues, etc.
- Tracking good and bad movers, maintaining sufficient inventory for good movers. Strategies to move bad movers quickly with maximum profit.
- Monitoring and resolving brand performance related issues like, negative feedback, Hazmat inventory, returns, refunds and replacements.
- Communicating with customer service team and help them to resolve customer queries.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives
- Transformed underperforming departments with strategic planning efforts focused on process improvement
- Followed all company policies and procedures to deliver quality work
- Educated staff on organizational mission and goals to help employees achieve success
- Evaluated staff performance and provided coaching to address inefficiencies
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service
Alacrity E-commerce Solutions Pvt. Ltd
03.2016 - 09.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered inquiries and provided superior customer service to clients
- Oversaw customer service team training and development
- Resolved customer service escalations to promote mutually beneficial outcomes
Team Lead, Project Coordinator
Datamatic Systems Pvt. Ltd
08.2011 - 02.2016
- Communicate requirement to developer and testers.
- Assign tasks among team members, manage quality of completed tasks and assess team work load.
- Assist management in tracking production and quality.
- Tools Used : MS-Word, MS-Power Point, MS-Excel.
- Arrange travel and accommodation for team members and project partners.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Directed and supervised team of 15 engaged in Data entry, system deployment and trouble shooting at client's end.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Client Co-ordinator & QA
Vista Softwares
02.2009 - 01.2011
- 1 Year 11 Months
- Solar analysis using GIS tools for White Gold solutions.
- Streamlined communication channels for improved client coordination and project management.
- Proved successful working within tight deadlines and fast-paced environment.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Ran errands and provided general office support in professional environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Acted as team leader in group projects, delegating tasks and providing feedback
- Paid attention to detail while completing assignments
- Identified issues, analyzed information and provided solutions to problems
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary
- Established long-term relationships with clients by consistently delivering exceptional service
- Collaborated with cross-functional teams to develop strategies tailored to individual client needs
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed
- Developed effective presentations that clearly communicated project updates, milestones, and outcomes to clients during meetings or conference calls
- Analyzed client feedback to identify areas for improvement, implementing necessary changes for enhanced service delivery
- Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables
- Provided leadership, guidance and support to staff members
- Established and maintained relationships with key stakeholders
- Monitored program performance and outcomes for successful delivery of services
Education
BCCA - Computer Application
Centre Point College, R.T.M. Nagpur University
Nagpur 03.2005 - 04.2008
High School Diploma -
Shanti Niketan Junior College
Nagpur 01.2002 - 04.2003
High School Diploma -
Madan Gopal Agrawal High School
Nagpur, Maharashtra 01.2000 - 04.2001
Skills
Amazon Seller Central
Timeline
Amazon Market Place Specialist
Alacrity Ecommerce Solutions Pvt.Ltd
09.2020 - Current
Customer Service
Alacrity E-commerce Solutions Pvt. Ltd
03.2016 - 09.2020
Team Lead, Project Coordinator
Datamatic Systems Pvt. Ltd
08.2011 - 02.2016
Client Co-ordinator & QA
Vista Softwares
02.2009 - 01.2011
BCCA - Computer Application
Centre Point College, R.T.M. Nagpur University
03.2005 - 04.2008
High School Diploma -
Shanti Niketan Junior College
01.2002 - 04.2003
High School Diploma -
Madan Gopal Agrawal High School
01.2000 - 04.2001
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