Harsha Sri Sai Akhil Koduru
Hyderabad
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Associate Tech Support
Amazon
05.2022 - 01.2023
- Handle inbound and outbound technical calls and provide the technical support needed for the customers
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Managed high levels of call flow and responded to technical support needs
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Education
B.Tech - Computer Science And Engineering
MarriLaxmanreddy Institue of Technology Managament
Hyderabad08.2022
Intermediate - MPC
Narayana Junior College
Hyderabad05.2016
10th Standard -
Bhashyam Public School
Hyderabad05.2014
Skills
- Prioritization and Time Management
- Customer relationship management
- Adaptability and flexibility
Accomplishments
- Received "Go Getter Award" at Amazon for constantly Achieving Targets
- Featured in "Amazon's Smile story of the month"
Timeline
Associate Tech Support
Amazon
05.2022 - 01.2023
B.Tech - Computer Science And Engineering
MarriLaxmanreddy Institue of Technology Managament
Intermediate - MPC
Narayana Junior College
10th Standard -
Bhashyam Public School
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