Harshavardan Chitrala
Secunderabad
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
20
20
years of professional experience
Work History
Assistant Manager - Facilities & Administration
SenecaGlobal IT Services Pvt Ltd
Hyderabad
04.2023 - 07.2023
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
Specialist - Administration
D. E. Shaw India Private Limited
Hyderabad
10.2022 - 04.2023
- Developed and implemented specialized procedures for customer service operations.
- Researched and analyzed customer feedback to identify areas of improvement.
- Implemented process improvements to increase efficiency and reduce costs.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Performed quality assurance testing on newly developed software applications.
- Participated in ongoing training and compliance activities.
- Assessed company operations for compliance with safety standards.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Senior Manager - Admin & Operations
MforMillets Foods Private Limited
Hyderabad
12.2018 - 10.2022
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
Site Lead & Facility Manager
Salesforce.com via Cushman and Wakefield Property management services Pvt Ltd.
Hyderabad
11.2017 - 11.2018
- Organized training sessions for new hires to familiarize them with company policies.
- Developed and implemented safety protocols for the site.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Coordinated with contractors to ensure quality of work and timely completion of projects.
- Conducted weekly safety inspections to identify potential hazards.
- Created daily reports detailing progress of tasks and activities at the site.
- Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
- Identified customer service problems or complaints within the organization and developed solutions accordingly.
- Planned special events or programs for the benefit of employees, customers, or clients at the site location.
Senior Manager / Head -Administration, Facilities & IT
Sreyas Holistic Remedies Pvt. Ltd (OLIVA - Skin & Hair Clinic)
Hyderabad
01.2016 - 10.2016
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Created detailed reports on project progress for senior management review.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
Manager -Administration & Facilities at Corporate office
International Paper APPM Ltd
Hyderabad
05.2014 - 01.2016
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Deputy Manager -Administration Assistant
Applabs - A CSC Company
Hyderabad
08.2008 - 04.2014
- Maintained records of all operational activities for future reference.
- Coordinated with other departments to ensure smooth functioning of activities.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored office equipment usage logs to ensure proper maintenance is performed.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
Night Manager
Jury's Inn Heathrow, London
London
05.2007 - 06.2008
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Monitored security cameras to ensure the safety of customers and employees.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Oversaw general upkeep of public areas and restrooms.
Night Auditor
Best Western Premier Shaftesbury Hotel **** Piccadilly, London
London
09.2006 - 02.2007
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Prepared detailed audit reports at the end of each shift.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
Sr. Associate - Admin and Commercial
iGATE Global Solutions Ltd
10.2003 - 07.2006
- Provided direction and guidance to junior associates on complex tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Monitored office services mailbox for business support needs and requests.
- Stocked inventory and ordered office and kitchen supplies.
- Reviewed and approved vendor invoices.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
- Provided HR administrative assistance to management team.
Education
Kakatiya University
WarangalSkills
- Administrative Operations
- Assets Management
- Facilities Management
- Transport Management
- Guest Relations Management
- Event Management
- Cost Management
- Vendor Management
- Procurement Management
- Cafeteria Management
- Employee Relations
- Security Management
- Statutory Compliance
- Manpower Management
- Cost Reduction
- Task Delegation
- Operations Management
- Customer Relationship Management (CRM)
- Contract Management
- Staff Management
- Budgeting and finance
- Employee engagement
- Business Development
- Policy administration
- Negotiation
- Business Administration
- Customer rapport
- Customer Relations
- Meeting facilitation
- Project management abilities
- Cost Control
- Team motivation
- Compliance understanding
- Project Management
- Money Handling
- Workload Management
Functional expertise support
· Handling and managing the entire scope of Facilities & Administration responsibilities like new establishment, infrastructure development and utility systems set up and turnkey projects.
· Monitor the Server, Electrical, UPS, AHU, DG Sets, Fire Alarm Systems, Surveillance systems etc.
· Oversee Pest Control activities and manage operations of Mechanical, Electrical, Plumbing installations, and civil works. Develop maintenance schedules, plan shutdowns and respond to urgent maintenance calls and prepare for emergencies, managing full cycle of P2P, Inventory management of IT & non IT goods for the company, covering the entire process from point of order right through to payment.
· Identification, coordinating and negotiating as required by the business network requirements. Plan, organize, recruit, schedule, train and develop housekeeping operations in accordance with standards. Supervise housekeeping and ground staff daily. Purchase, reorder and maintain housekeeping supplies, inventory and budget. Uphold standards of cleanliness, safety, and conduct with regular feedback tracker. Monitor and ensure Safety at Work.
· Manage Compliance Audits and Reports. Ensure Annual Maintenance Contracts (AMCs) are in place and renewed in advance. Review maintenance/service practices of M&E and ensure contractors deliver quality work. Implement cost-reduction strategies for utilities.
· Employee transportation, In-house cafeteria & kitchen maintenance for 3 time meal requirements. Break out areas and Hot Beverage set ups with recreational activities.
· Telephone Connections, Corporate CUG mobile Connections, Courier Management, Internal & External correspondence, Stationary, Issuing of ID & Access Cards, Equipment movement, Company Leased vehicles & Accommodation.
· Specialized in SEZ operations at DLF·
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Affiliations
- A go getter and a quick learner, can handle multiple tasks at any given piont.
Accomplishments
- Long Service Award (Five Years)
- Best performance and leader award
- Transitions and Acquisitions done for all the Company's worked for so far.
- Expertise in turnkey projects from worm shell to fit outs.
References
References available upon request.
Timeline
Assistant Manager - Facilities & Administration
SenecaGlobal IT Services Pvt Ltd
04.2023 - 07.2023
Specialist - Administration
D. E. Shaw India Private Limited
10.2022 - 04.2023
Senior Manager - Admin & Operations
MforMillets Foods Private Limited
12.2018 - 10.2022
Site Lead & Facility Manager
Salesforce.com via Cushman and Wakefield Property management services Pvt Ltd.
11.2017 - 11.2018
Senior Manager / Head -Administration, Facilities & IT
Sreyas Holistic Remedies Pvt. Ltd (OLIVA - Skin & Hair Clinic)
01.2016 - 10.2016
Manager -Administration & Facilities at Corporate office
International Paper APPM Ltd
05.2014 - 01.2016
Deputy Manager -Administration Assistant
Applabs - A CSC Company
08.2008 - 04.2014
Night Manager
Jury's Inn Heathrow, London
05.2007 - 06.2008
Night Auditor
Best Western Premier Shaftesbury Hotel **** Piccadilly, London
09.2006 - 02.2007
Sr. Associate - Admin and Commercial
iGATE Global Solutions Ltd
10.2003 - 07.2006
Kakatiya University
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