Harshavardhan H G

• Provided continual support to the sales team through prompt resolution of queries or concerns regarding sales and compensation.
• Gathered, organized, analyzed data, resolved discrepancies, and modeled information.
• Improved business processes by analyzing current practices and recommending optimized strategies.
• Identified areas where technology could be utilized more efficiently in managing the day-to-day operations of Sales & Compensation.
• Developed operation model and processes to help improve operational efficiency and enhance sales team productivity.
• Managed escalations and performed RCA

Worked on multiple projects involved in Payroll Administration, Customer Support & Network Engineering, Knowledge Management, and HR Service Delivery, and gained knowledge of risk analysis tools such as FMEA, 3X3 risk matrix.

HR Service Delivery Analyst

Client - BASF

Project - Selene Jul 2022 - Apr 2023

• Developed comprehensive documentation like HLPM and DLPM.
• Facilitated knowledge transfer among team members and supporting future maintenance efforts.
• Performed system analysis, managed employee records, and performed UAT and RUP testing for CRM transition.
• Identified gaps in process and suggested large datasets, leading to actionable insights for business growth.

Knowledge Management

Client - Virgin Media

Project - Selene Apr 2021 - Jun 2022

• Created knowledge articles using HTML tags and managed repository.
• Streamlined processes to increase efficiency, enabling teams to complete tasks on schedule.
• Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.

Customer support & Network Engineer -

Client - Virgin Media

Project - Messenger May 2020 - Mar 2021

• Provided technical support via remote maintenance, and customer service to resolve network-related issues.
• Troubleshoot hub systems to ensure network reliability and performance.
• Assign and manage site engineer visits.
• Upsell or cross-sell cable care plans and promote new business.
• Working on customers tight timeline

Payroll process -

Client - Virgin Media

Project - Jaguar Apr 2016 - Apr 2020

• Managed the team who runs monthly UK payroll for over 12,000 employees.
• Reconciled the payroll and complied with HMRC reporting of taxable expenses and benefits. Aided different teams with solving complex queries about various components in the employees pay slip and other records.
• Meeting clients through phone call, Skype, or face-to-face to discuss the work progress and updates
• Conduct daily huddles and set up targets for the team
• Managing the employee's data, extracting reports, working on reconciliations
• Represented teams in Town Halls and other forums.
• Conducted employee engagement activities for a stress-free work.

• Handled payroll checklist activity for the Australian Payroll System
• Extracted reports for reviewing & fixing errors, and reconciled them
• Managed employees' data from hire to retire, performed termination,
• Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
• Received recognition as a subject matter expert, often consulted by peers for advice in challenging situations.
• Developed strong relationships with stakeholders by ensuring clear communication and timely delivery of results.