Harshavardhan H G
Summary
A versatile professional with extensive experience in business analysis, financial analysis, and service delivery across technology, consulting, and financial operations industries. Demonstrated expertise in business process optimization, risk management, data analytics, and cross-functional project coordination. Proficiency in tools and methodologies such as CRM systems, UAT/RUP testing processes, HTML for documentation purposes, and independent investigations in AML and transaction monitoring. Pursuing Master of Business Administration in Systems and Operations Management from Jain Group of Institutions. Adept at identifying performance gaps, optimizing workflows to reduce costs (e.g., saving 200 man-hours per quarter), and delivering actionable insights to drive business growth. Aspires to leverage analytical skills and leadership capabilities in strategic roles focusing on business improvement or operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Cognizant Technology Solutions
04.2023 - Current
- Gathered data and performed analysis to resolve discrepancies, modeled information, and presented to clients
- Analyzed current practices and recommended optimized strategies to improve business processes while working as a quality analyst
- Developed operation models and processes to enhance operational efficiency and sales team productivity which saved time & cost of 200 man hours per quarter
- Managed escalations, performed Root Cause Analysis, and recommended corrective and preventive actions
- Provided ongoing support to the sales team by resolving queries and concerns related to plan and compensation
Service Delivery Analyst
Accenture Solutions Pvt. Ltd
03.2022 - 04.2023
- Developed comprehensive documentation, including HLPM and DLPM
- Performed system analysis, managed employee records, and conducted UAT and RUP testing for CRM transition
- Identified process gaps and suggested improvements using large datasets, providing actionable insights for business growth
- Led cross-functional teams to deliver projects within tight deadlines, maintaining a focus on quality
- Created knowledge articles using HTML tags and managed the repository
- Facilitated knowledge transfer among team members to support future maintenance
Financial Analyst
Accenture Solutions Pvt. Ltd
03.2020 - 03.2022
- Performed independent investigations around AML, Transaction Monitoring, Sanctions, and related financial crime aspects
- Contacted Relationship Managers (RMs) and used sources such as Companies House for gathering client information to investigate risks in financial activities of business/retail clients
- Conducted thorough investigations on alerts, prioritizing caseload
- Analyzed risks of PEP/high-risk business involvement, providing risk ratings (HIGH RISK, STANDARD RISK, De-Classify)
- Monitored typologies/red flags, prepared investigation synopses, and raised Suspicious Activity Reports (SARs) to the NCA
- Reviewed/verified transactions for proper processing and reported risks involved in financial activities of business clients to Exit Management Team
- Conducted enhanced analysis of PEPs, associated PEPs, and related businesses, including KYC checks
Process Analyst
Accenture Solutions Pvt. Ltd
04.2016 - 03.2020
- Managed a team responsible for monthly UK payroll for over 12,000 employees
- Conducted daily huddles and set team targets, performed UAT testings, assisted the automation team
- Represented teams in Town Halls and other forums
- Conducted employee engagement activities to promote a stress-free work environment
- Recognized as a subject matter expert, provided support to cross-functional teams to address complex queries regarding payslip components
- Communicated with clients via phone, Skype, or in-person to discuss work progress and updates
- Worked with employees' data, extracted reports, reconciled payroll, identified errors, and corrected them
- Third-party submissions related to benefits, reported to HMRC of taxable expenses and benefits
Process Executive
Infosys BPO
08.2014 - 04.2016
- Handled payroll checklist activities for the Australian Payroll System using SAP
Education
Master of Business Administration - Systems and Operations Management
Jain Group of Institutions
03.2025
Post-Graduation Diploma - Human Resource Management
Bangalore University
01.2016
Bachelor of Business Management - Human Resource Management
Vivekananda Institute of Management
05.2014
Skills
- ERP Systems - SAP, Oracle, Workday, ServiceNow
- CRM Systems - Zendesk, Salesforce, PeopleSoft, Lotus Notes, RightNow, LivePerson
- MS Office Suite
- HTML
- SQL
- Microsoft Excel
- Looker Studio
- FMEA
- 3X3 risk matrix
- Root Cause Analysis
- Motivation
- Strategic planning
- Time management
- Critical Thinking
- Analytical Skills
- Written and Oral Communication
Technical Skills
Data Analysis
Risk Analysis
Leadership Skills
Problem Solving Skills
Certification
- Certified in Lean and Six Sigma - Green Belt
- SAP for beginners course | SAP ERP with practice
- Google Cloud Platform (GCP) Fundamentals for Beginners
Disclaimer
I HARSHAVARDHAN NAIK H G, hereby declare that the information contained herein is true to the best of my knowledge and belief.
Hobbies and Interests
- 3D Printing
- Glider making workshops
- Numismatics
- Self healing
Languages
English
Kannada
Hindi
Telugu
Timeline
Business Analyst
Cognizant Technology Solutions
04.2023 - Current
Service Delivery Analyst
Accenture Solutions Pvt. Ltd
03.2022 - 04.2023
Financial Analyst
Accenture Solutions Pvt. Ltd
03.2020 - 03.2022
Process Analyst
Accenture Solutions Pvt. Ltd
04.2016 - 03.2020
Process Executive
Infosys BPO
08.2014 - 04.2016
Post-Graduation Diploma - Human Resource Management
Bangalore University
Bachelor of Business Management - Human Resource Management
Vivekananda Institute of Management
Master of Business Administration - Systems and Operations Management
Jain Group of Institutions
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