Harshavardhan P
Bengaluru
Summary
Dynamic IT professional skilled in incident management and system monitoring. Known for strong problem-solving abilities and effective communication, achieving 99% SLA compliance while reducing response times across multiple environments.
Overview
1
1
year of professional experience
Work History
Analyst
Cognizant
Bangalore
05.2025 - Current
- Monitored systems using Control-M on 24/7 rotational shifts, resolving critical alerts in under five minutes to achieve 99% SLA compliance.
- Managed job scheduling and monitoring in Control-M, ensuring high availability and timely execution of critical batch processes
- Optimized incident management across five operational environments in PagerDuty, improving average response time by 20% during critical incidents.
- Managed IT infrastructure issues and monitored system alerts, reducing average incident response time by 30% across five client environments.
- Conducted five training sessions for over 10 colleagues on Control-M monitoring, resulting in a 20% decrease in incident response time across service operations.
- Resolved 40–45 technical support tickets weekly for global clients via phone, email, and chat, maintaining high customer satisfaction scores.
- Resolved issues in Linux-based systems by employing command-line tools to troubleshoot processes, logs, disk usage, and permissions.
Education
Bachelor in Computer Applications - Computer Science
Vijayam Arts & Science Degree College
Chittoor, Andhrapradesh06-2023
Skills
- Linux and shell scripting
- Jenkins and Docker
- Kubernetes orchestration
- Git and GitHub
- Python programming
- AWS cloud services
- System monitoring and incident management
- BMC Control-M automation
- Communication skills
Timeline
Analyst
Cognizant
05.2025 - Current
Bachelor in Computer Applications - Computer Science
Vijayam Arts & Science Degree College