Harshavardhan Pendyala

• I have handled the responsibility of end-to-end payroll processing for 4 weekly and Monthly colleagues and made sure that 12,000+ U.K colleagues are paid accurately on time
• Co-ordinating and reporting to U.K stake holders and monitoring the process to make sure everything is going according to the internal protocols and making the necessary changes if there is any requirement
• Resolved all kind of payroll related queries from U.K colleagues about the pay and other deductions
• Reporting to government agencies like H.M.R.C about the payments and deductions made to colleagues
• Analyzing the entire payroll process and documenting the process to make changes to increase the accuracy and automate the process.
• Collaborated with cross-functional teams to achieve organizational objectives through strategic planning.

Project -

• Worked in U.K project with stakeholder's, to change and improve the process design and systems.
• Helped to improve the colleague experience by reducing the errors and increasing the accuracy by analyzing the process and improving the process flow chart.

• Conducted root cause analysis for recurring problems, leading to long-term resolutions that improved overall service quality levels.
• Improved service quality by thoroughly analyzing customer feedback and identifying areas for improvement.