Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Harshavardhan Reddy

Bengaluru

Summary

5+ years of experience & result oriented Support Engineer possessing in depth experience of managing high TPS customer facing distributed systems and their infrastructure, which are deployed in multiple geographies. Gained hands-on experience in implementing core DevOps concepts such as CI/CD, Build & Deployment, cloud computing & administration, version control, load balancing, Alarm & Monitoring, cost optimization, automations, troubleshooting etc.. by using a wide variety of technologies. Worked towards excellence in every project and exhibited strong ownership and problem-solving skills throughout the career. Consistently recognized by superiors and peers for knowledge and expertise.

Overview

5
5
years of professional experience

Work History

Software Support Engineer II

Amazon
01.2018 - Current
  • Responsible for maintaining Amazon Seller portal website and App services which enables sellers to register and onboard to selling on Amazon.
  • Front face of the development team, maintaining all the code and services we own.
  • Responsible for all the Operational Excellence tasks, having aggressive goals and achieving them have helped me gain knowledge on multiple technologies and process in a large scale .
  • Handle all the end-to-end deployments in all the CI/CD pipelines for the team, great exposure to DevOps and SDLC.
  • Often involved in OnCall cycle resolving the High Severity issues.
  • Having string knowledge of Support structure, SDLC and DevOps.
  • Monitoring and troubleshooting the spikes in the dashboard for the customer facing APIs, deep diving into the cause of the spike and seeking help from fellow developers to fix these issue.
  • Mitigated 500+ software threats like Policy Engine and SAS risks by making necessary code and config changes.
  • Experience with technical support, incident response and incident management.
  • Create tools to simplify the Operational work done by the team.
  • Identify and automate all the repetitive tasks in the team.
  • Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.
  • Creating and maintaining AWS CloudWatch alarms for the services owned by the team.
  • Created SOPs for troubleshooting known issues and customer escalations.
  • Reducing operational burden by implementing new ways to lower down the risk factor of getting this technologies impacted.
  • Driving meetings with project managers and stakeholders to discuss project milestones.
  • Drove operational improvements which resulted in savings and improved process development.
  • Experience in building dashboards and aggregating metrics, troubleshooting and debugging by reading through the code.
  • Work towards ticket reduction by identifying the root causes and either fix them or creating automation to self-heal issues.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.

Education

Bachelor's of Engineering - Electrical, Electronics And Communications Engineering

SJC Institute of Technology
Bengaluru
08.2016

Skills

  • Languages : Python, Java, JavaScript, HTML
  • Operating System : Linux, Unix
  • AWS Technologies : EC2, S3, DynamoDB, SNS, SQS, Cloudwatch, CloudFormation, Lambda, Kinesis, VPC, IAM, StepFunctions, RDS, ECS, Route53, CodeDeploy
  • Frameworks and tools : Git, GitHub, Docker, CI/CD, Apollo
  • Networking : TCP, UDP, OSI modal, DNS
  • Other Skills : Version Control system, Load balancing, Ticketing & Troubleshooting, Networking protocols, Build & Deployment

Activities

  • Received Top Performer Award (RockStarAward) more then 6 times in last 2 years.
  • Member of Supporting Engineering Hiring Panel and took 20+ interviews for various Support Engineering role within Amazon in the Year 2022.
  • Mentored Engineering Interns and ensured 100% conversion rate.

Timeline

Software Support Engineer II

Amazon
01.2018 - Current

Bachelor's of Engineering - Electrical, Electronics And Communications Engineering

SJC Institute of Technology

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