Proven leader with over 12 years of experience in Application Support and Maintenance, specializing in healthcare and Planisware systems. Expert in project and portfolio management, new enhancements, bug fixing, and team leadership. Skilled in Agile and Waterfall methodologies, data analysis, and stakeholder collaboration. Experienced Business Analyst with 2.5 years in healthcare, adept in requirements gathering, user acceptance testing, and end-user training. Strong problem-solving, decision-making, and communication skills.
- Monitored project progress and performance, producing reports for senior management and stakeholders.
- Collaborated with cross-functional teams to streamline processes, improve efficiency, and enhance project outcomes.
- Conducted risk assessments and developed mitigation strategies to address challenges and maintain timelines and budgets.
- Analyzed business processes and systems to identify improvement opportunities and recommend optimizations.
- Facilitated workshops and stakeholder meetings to elicit requirements, provide updates, and resolve conflicts.
- Supported software testing and validation to ensure compliance with business requirements and quality standards.
- Performed gap analysis to identify areas for improvement and align solutions with business goals.
- Enhanced customer satisfaction and business operations through problem-solving and actionable recommendations.
- Led a team of 7 professionals to successfully implement a project upgrade.
- Specialized in Application Support for Planisware V6.
- Managed direct user interactions related to User Management, Project Management, and Portfolio Management.
- Proposed timelines and solutions for new requirements.
- Documented changes, obtained necessary approvals, and managed releases.
- Addressed and troubleshot application and batch-related issues.
- Provided clear and precise clarifications to client inquiries.
- Collaborated with software development and testing teams to design and develop robust solutions that met client requirements for functionality, scalability, and performance.
- Maintained and improved existing software systems by identifying and correcting defects.
- Developed scalable, maintainable code to ensure long-term software stability.
- Worked closely with clients to define and refine solution requirements.
- Created reusable components, significantly reducing development effort across multiple projects.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Consistently met project deadlines by effectively managing time and prioritizing tasks.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
Postgrl SQL
Oracle 10g
SQL Developer 322009
SQL Server
Planisware E7
PlaniswareV6
OPX2 Planisware P5 SP2
Eclipse