Epic
Hi, I’m
HARSH CHOUDHARY
Trainer
Greater Noida,UP
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results. Total 9 years of experience.
Overview
9
years of professional experience
5
Certification
Work History
CorroHealth
RCM / LVA Trainer
01.2023 - Current
Job overview
- Delivered full-cycle training on Revenue Cycle Management including AR, AP, and Denial Management
- Conducted advanced LVA coaching with real-time mock evaluations and personalized feedback sessions
- Led process transitioning for new AR accounts impacting over 200 transactions per day
- Implemented TNA/TNI frameworks that resulted in 20% performance uplift among new hires
- Designed interactive training content using Generative AI tools to reduce onboarding time by 15%
- Handled weekly client reviews, stakeholder communication, and compliance reporting
- Provided end to end support to the existing processes meeting client expectations and process improvements.
- Trained new hires on Basic U.S. healthcare, Process and Products and software.
- Provided LVA coaching to improve call quality across processes.
Accenture Pvt. Ltd
Universal Trainer (Telecom & LVA) - Career Level 11.2
05.2024 - 01.2025
Job overview
- Executed end-to-end training for 40 learners in U.S. Telecom customer service processes
- Facilitated LVA sessions to build voice clarity and confidence for international client interactions
- Built Excel Macros and VBA tools to automate daily attendance, feedback, and evaluation tracking
- Managed training schedules, nesting support, and transition readiness within client SLA timelines
- Led batch project improving telecom compliance metrics by 18% across 3 internal functions
- Produced weekly dashboards and presented performance summaries to client leadership
- Provided end to end support to the existing processes meeting client expectations and process improvements.
NTT Data Pvt. Ltd
Training Senior Associate - Grade 5
04.2022 - 03.2024
Job overview
- Delivered technical and process training for UMR-based RCM Insurance teams
- Performed language assessments and LVA coaching across multi-level learners
- Automated process dashboards for quality and productivity using Excel and VBA
- Worked as Quality Analyst ensuring call audit accuracy, and created feedback reports
- Aligned SOPs and process documentation to client-specific compliance standards
- Acted as SME for internal audit teams and escalations.
- Provided end to end support to the existing processes meeting client expectations and process improvements.
- Trained new hires on Basic U.S. healthcare, Process and Products and software.
R1 RCM Pvt. Ltd
Senior Account Receivable Analyst
03.2020 - 01.2022
Job overview
- Managed full denial lifecycle including appeals, follow-ups, and client escalations
- Handled over 50 physician and hospital billing claims daily
- Mentored junior AR callers and facilitated knowledge sharing sessions weekly
- Allocated work inventory and generated shift-wise productivity dashboards
- Reported collection and denial trends to stakeholders with actionable insights
- Provided end to end support to the existing processes meeting client expectations and process improvements.
- Trained new hires on Basic U.S. healthcare, Process and Products and software.
Riemen Solution Pvt. Ltd
Team Leader
12.2018 - 03.2020
Job overview
- Led a 30-member team of AR callers, ensuring performance delivery and SLA adherence
- Managed denial resolution strategy and coordinated with client-side escalation managers
- Created SOPs and training documentation for new client transitions
- Conducted floor refreshers and domain quizzes to enhance knowledge retention
- Led daily huddles and managed client coordination and reporting
- Provided end to end support to the existing processes meeting client expectations and process improvements.
- Handled reporting of data to the leadership and the client
Pacific Global Pvt. Ltd
Subject Matter Expert
05.2016 - 12.2018
Job overview
- Handled end-to-end transition support including knowledge transfer, Content creation, SOP creation and nesting.
- Led denial review calls with clients and presented RCA reports
- Supported leadership in client reporting and process audits
- Worked as a Subject matter expert and helped in many transitions and move to different processes as per the requirements by the leadership.
Education
Swami Vivekanand, Shubharti University
B. Com from Business Studies
05.2022
Dav Public SchoolKota, India
High School Diploma
03-2014
Skills
- Responsive design implementation
- HTML
- Proficient in conducting internal audits
- Java
- Macro implementation
- Power BI data visualization skills
- VBA automation
- Expertise in Microsoft Excel
- Experienced with Word
- Presentation design
- Microsoft Outlook proficiency
- Cross-functional teamwork
- Data-driven insights
- Project execution
- Expert in generative AI applications
- Curriculum design
- Change management
- Team management
- Experience in LVA training programs
- Facilitating process training
- Quality control analysis
- Application software development
- Content creation
- Effective data storytelling
- Automated data collection
- Software testing proficiency
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Online training tools
Certification
- [Microsoft Excel], [Coursera]
- [Data Analysis], [SkillUp]
- [Data Warehousing], [NTT Data]
- [Generative AI], [NTT Data]
- [Microsoft Data Analysis], [Cousera]
Personal Information
Universal Trainer - Language, Voice & Accent Training | Process Training (Telecom & U.S. Healthcare - AR/AP)
Hobbies and Interests
- Exploring New Technologies
- Travelling
- Basketball
- Watching Sci-Fi
Software
Epremis
Vericle
Articulate 360
Workday
Paragon
EClinical Works
Several Gen AI Software
PowerBI
Nautilus
Several other Content Designing Platforms
Timeline
Universal Trainer (Telecom & LVA) - Career Level 11.2
Accenture Pvt. Ltd
05.2024 - 01.2025
RCM / LVA Trainer
CorroHealth
01.2023 - Current
Training Senior Associate - Grade 5
NTT Data Pvt. Ltd
04.2022 - 03.2024
Senior Account Receivable Analyst
R1 RCM Pvt. Ltd
03.2020 - 01.2022
Team Leader
Riemen Solution Pvt. Ltd
12.2018 - 03.2020
Subject Matter Expert
Pacific Global Pvt. Ltd
05.2016 - 12.2018
Swami Vivekanand, Shubharti University
B. Com from Business Studies
Dav Public School
High School Diploma