Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Hobbies
Work Availability
Timeline
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Harsheen Kaur

Customer Service
Bardhaman

Summary

  • Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
  • Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
  • Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

FIS GLOBAL BUSINESS SOLUTIONS
Gurgaon
05.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.

Fraud Officer

HSBC Bank
Banglore
06.2020 - 05.2022
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Investigated cases of insurance and credit card fraud, which involved upwards of $[Amount] per case.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Identified issues, analyzed information and provided solutions to problems.
  • Increased customer satisfaction by resolving issues.

Customer Relation Officer

Hinduja Global Solutions (HGS)
Banglore
08.2019 - 03.2020
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Made customers aware of current and new programs and services.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Education

High School Diploma -

Assembly God Of Church School
Sodepur
06.2014 - 05.2015

Bachelor of Arts - English Honors

St. Xavier’s College
Asansol
06.2015 - 08.2019

Skills

     Ability to coordinate and organize

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Additional Information

  •  Participated in the ground activities related to Fashion Store ‘Azariya’ launch held in Kolkata.
  •  Appeared for the Painting exams conducted by BHARAT KALA KENDRA on national level
  •  Fine Art Projects – Card Making, Various decorative items

Interests

Writing

Painting

Reading

Listening to music

Learning languages

Hobbies

Writing & Reading Books

Communication is the heart of everything. So, i write to express by writing. Reading" is the process of looking at a series of written symbols and getting meaning from them.


Painting

Painting is the act or process of using paint. The paint can create an artwork known as a painting, or it can be used more practically as a protective coating or form of decoration. Paintings are a form of visual art that captures the expression of ideas and emotions on a two-dimensional surface.


Dancing

Dance, the movement of the body in a rhythmic way, usually to music and within a given space, for the purpose of expressing an idea or emotion, releasing energy, or simply taking delight in the movement itself.


Food lover

I am a food lover, Food lover” is an all-encompassing term that includes food enthusiasts of all types, no matter what drives their interests.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

FIS GLOBAL BUSINESS SOLUTIONS
05.2022 - Current

Fraud Officer

HSBC Bank
06.2020 - 05.2022

Customer Relation Officer

Hinduja Global Solutions (HGS)
08.2019 - 03.2020

Bachelor of Arts - English Honors

St. Xavier’s College
06.2015 - 08.2019

High School Diploma -

Assembly God Of Church School
06.2014 - 05.2015
Harsheen KaurCustomer Service