HARSHEET KUMAR R
Technical Program Manager
Bengaluru
Summary
Program Manager/Project Manager capable of managing large enterprise software projects in an agile environment. This includes planning, executing and evaluating software/mobile app development programs according to predetermined timelines and budgets. With over 10+ years of IT experience in handling clients from all over the globe which feature in the top Fortune 500 companies.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Technical Program Manager
ZETA
Bengaluru
05.2022 - Current
- Planned the development and deployment of PayZapp mobile application for iOS and Android platforms, improving user engagement by 70%
- Complete ownership of releasing with version control of mobile applications in Google Play Store/App Store and also checking the metrics and crashes.
- Mobile App user action Observability and Product Funnel implementation within the application and setup various dashboard for support function within and outside the organization
- Handled cross-functional initiatives (both Frontend and Backend) working with critical stakeholders to fast track the delivery process
- Track progress, resolve dependencies, evaluate risks and communicate status to upper management and program stakeholders within the organization
Technical Program Manager
MEDIBUDDY-DOCSAPP
Bengaluru
08.2020 - 05.2022
- Liaison between internal engineering teams and external partners on planning, execution, timelines and stakeholder management
- Handled cross-functional initiatives working with CEO, PMs, engineering managers and engineers to estimate efforts, define milestones, and drive the schedule
- Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders
- Implemented Automated IVR calling, Omnichannel Campaign and Facial analytics which was the first in the industry driving the growth by 10 % Y-o-Y
Project Manager
FINNOVATION TECH SOLUTIONS PVT LTD
Bengaluru
11.2019 - 07.2020
- Worked as a Project Manager in Kreditbee and handled a team size of 25 consisting of developers and testers with the Risk and Data Engineering wing of the organization
- Work allocation and reporting the completion to the Board of Directors was the primary task
- Successfully delivered over 50+ features in the mobile app and also took a major part in handling the moratorium imposed by the Government of India
- Setup multiple process with the implementation of JIRA, GITHUB and Identity checkin projects
Application Project Manager/Scrum Master
IBM SERVICES LIMITED
Bengaluru
05.2017 - 10.2019
- Worked as an Application Project Manager/Scrum Master for Telecommunication Application designed for Sales and took over the Transformation of the same project using Agile Methodology
- Successfully delivered a Microservices Project by leading a team of 40+ members both Onshore and Offshore team members which consisted of Developers, Testers and System Engineers
- Took active participation in the deployment of 55+ Microservices which was developed over a period of 2 years which is the first in the industry
Software Engineer
ACCENTURE SERVICES LIMITED
Bengaluru
09.2013 - 05.2015
- Worked in the Healthcare Industry in Projects for the USA government during the Obama Healthcare Scheme
- Took part in the Orion Healthcare Training conducted as part of the Induction Program and progressed to become the only Off-shore resource for the patented Product called 'Healthcare Transaction Base' for ministry of Health Singapore
- AT&T DSL change implementation was carried out systematically
- Triage management and platform management was done across 21 states of USA with 99% application availability
Education
MBA - Lean Operations and Systems
Institute of Management Christ University
Bengaluru 06.2015 - 05.2017
B.E - Electrical and Electronics Engineering
RNS Institute of Technology
Bengaluru 06.2009 - 05.2013
Skills
Product & Architecture knowledge
Project and Program Management
Agile and Safe Agile Architecture
Android App Development and Testing
undefinedTools And Software
- JIRA Admin (Expert Level)
- JAVA (Advanced)
- Firebase (Expert)
- Bitrise (Intermediate)
- Google Play Store/ Apple App Store (Expert)
- SAP ERP (Intermediate)
- AWS Cloud (Intermediate)
- Postman (API level implementation)
- Control Center Implementation (Expert)
Certification Programs
- Certified Java Practitioner - Accenture GFT Training
- IBM Scrum Master training
- Six Sigma Green Belt Certificate Program conducted by KPMG
- IBM SPSS and Cognos Certificate Program in Business Analytics
- Basics of R Programming for Machine Learning and Analytics conducted by CARES
- ERP Certification from SAP
- Rhapsody Integration Associate Certification Program (Orion health, New Zealand)
- Cross Functional Decision Making and Business Impact Certificate Program
- Rexroth Bosch Training in 'Programmable Logic Controllers'
Achievements And Notable Activities
- Won Outstanding Employee in Program Management in Zeta for the year 2023 and also quarterly awards four times in succession for the year 2022-23.
- Innovation Award - Sales trend and Visualization using analytics. Received recognition and Cash award for submitting the idea under Product improvement for AT&T.
- Was appointed as the Committee Head in Online Promotion and Technical Support Committee in Christ University.
- Was appointed as the Placement Head in for the MBA batch of 2015-2017 for Lean Operations and Systems Branch.
Key Skills And Expertise
- Project and Program Management (Expert)
- Agile and Safe Agile Architecture (Expert)
- Android App Development and Testing (Expert)
- Other Software Development Methodologies Waterfall, Kanban, Lean and Scrum (Intermediate)
- Java Microservices architecture (Expert)
- Risk architecture (Intermediate)
- Healthcare architecture (Expert)
- Banking Architecture (Expert)
- Insurance Architecture (Expert)
- Telecommunication architecture (Expert)
Accomplishments
- Won Outstanding Employee in Program Management in Zeta for the year 2023 and also quarterly awards in succession for the year 2022-24.
- Innovation Award - Sales trend and Visualization using analytics. Received recognition and Cash award for submitting the idea under Product improvement for AT&T.
- Appointed as the Committee Head in Online Promotion and Technical Support Committee in Christ University.
- Appointed as the Placement Head in for the MBA batch of 2015-2017 for Lean Operations and Systems Branch.
Certification
Safe Agile Practitioner
Timeline
Safe Agile Practitioner
01-2025
Technical Program Manager
ZETA
05.2022 - Current
Technical Program Manager
MEDIBUDDY-DOCSAPP
08.2020 - 05.2022
Project Manager
FINNOVATION TECH SOLUTIONS PVT LTD
11.2019 - 07.2020
Application Project Manager/Scrum Master
IBM SERVICES LIMITED
05.2017 - 10.2019
Six Sigma Green Belt
03-2017
IBM SPSS and Cognos Certificate Program in Business Analytics.
03-2017
Basics of R Programming for Machine Learning and Analytics conducted by CARES.
03-2017
MBA - Lean Operations and Systems
Institute of Management Christ University
06.2015 - 05.2017
Java Course
09-2013
Software Engineer
ACCENTURE SERVICES LIMITED
09.2013 - 05.2015
B.E - Electrical and Electronics Engineering
RNS Institute of Technology
06.2009 - 05.2013
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