Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harshesh Gokani

Harshesh Gokani

South Mumbai

Summary

Results-driven Client Service Executive known for high productivity and efficient task completion. Possess key specialized skills in client relationship management, strategic planning, and problem-solving. Excel in communication, leadership, and adaptability to ensure success in fast-paced environments and in meeting diverse client needs.

Overview

3
3
years of professional experience

Work History

Client Service Executive / Marketing Manager

Go Live Global
Mumbai
01.2023 - Current
  • Assisted in developing strategies for increasing customer retention rates.
  • Provided technical support services to customers seeking assistance with their products or services.
  • Created reports on customer feedback and satisfaction levels to aid management decisions.
  • Generated detailed reports regarding customer orders, account balances, payment statuses.
  • Developed and maintained positive relationships with clients through efficient problem solving techniques.
  • Advised clients on best practices for using products and services offered by the organization.
  • Curating events for Ab-Inbev with brands like - (Budweiser, Budweiser Double Barrel Whiskey, Hoegaarden, Corona)
  • Other events - Actis, Lutron, LG, Hitachi, Whatsapp, Music Festivals for Alco Beverage Brands, NCPA (National Center of Performing Arts)
  • Worked on events from ideation to execution, capable of managing large scale events, Looked into ground vendors, Executed events Pan India.
  • Serving as a POC (Point of Contact) for all the events executed across the country.
  • Frequently traveled to visit with assigned territories.
  • Maintained strong rapport with existing clients and interacted with potential clients.
  • Worked as a Business Developer to bring in new clients and give them a emotionally engaged experience.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.
  • Working on Costs Sheet on Excel and Canva Presentations.

Managing Intern

For Young India (FYI) / Ice Factory Ballard Estate (IFBE)
Mumbai
08.2022 - 10.2022
  • Maintained accurate records of all activities performed throughout internship period.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Identified needs of customers promptly and efficiently.

Sales Intern

United Nations Children's Fund (UNICEF)
Mumbai
06.2021 - 07.2021

Education

Masters in International Business Management - Commerce

Middlesex University
Hendon, London, United Kingdom
03-2022

Bachelor of Mass Media - Commerce

Siddharth College of Commerce And Economics
South Mumbai
03-2020

Skills

  • Client Relationship Building
  • MS Office Suite
  • Multitasking
  • Project Management
  • Creative and Innovative
  • Decision-Making
  • Corporate Communications
  • Vendor Management
  • Event Planning
  • Team Collaboration
  • Self Motivation
  • Business Development

Languages

English
First Language
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Gujarati
Intermediate (B1)
B1

Timeline

Client Service Executive / Marketing Manager

Go Live Global
01.2023 - Current

Managing Intern

For Young India (FYI) / Ice Factory Ballard Estate (IFBE)
08.2022 - 10.2022

Sales Intern

United Nations Children's Fund (UNICEF)
06.2021 - 07.2021

Masters in International Business Management - Commerce

Middlesex University

Bachelor of Mass Media - Commerce

Siddharth College of Commerce And Economics

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Harshesh Gokani