Harshika Parab
General Manager
Vapi
Summary
Innovative candidate with proven track record of success in design industry and consistently praised designs by clients and colleagues. Knack for quickly understanding complex design projects to implement solutions efficiently. Highly collaborative designer enjoys working with other professionals to create the best designs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
1
1
Language
Work History
Textile
Welspun India Ltd
Vapi
04.2000 - Current
- Provided primary customer support to internal and external customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Established and tracked quality department goals and objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Worked as business consultant with clients, analysts and team members to develop solutions to meet complex business needs.
- Reviewed results of major and final tests to determine if product met specifications and industry requirements.
- Evaluated performance and quality of products and made improvements to meet established company, industry and regulatory standards.
- Determined quality department standards, practices and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Created and repaired custom textile projects and demonstrated excellent sewing skills.
- Worked independently and in team environment to design new products.
- Regularly presented to customers and industry groups on textile designs and design techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered excellent customer service, resulting in consistent 4 above customer satisfaction rating.
Education
Bachelor of Arts - Hindi
Sardar Patel University
Anand 05.2007 - 05.2007
Skills
Retail management
undefinedCertification
Certified of retail management
Timeline
Bachelor of Arts - Hindi
Sardar Patel University
05.2007 - 05.2007
Textile
Welspun India Ltd
04.2000 - Current
Certified of retail management
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