Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Specialist
eClinicalWorks India Pvt Ltd
Ahmedabad
12.2021 - Current
Identified root cause of technical issues and developed solutions.
Created detailed reports outlining the scope of work completed and recommendations for further action.
Provided remote support to customers experiencing technical difficulties.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Resolved service requests by individually troubleshooting and addressing user issues.
Education
Masters in Computer Applications - Computer Science And Programming
Gujarat Technological Institute
Ahmedabad
08-2017
Skills
Java with data structures and algorithms
Python (with Django and Flask)
HTML, CSS and JavaScript
SQL (MySQL, MSSQL)
Version Control (GIT and Git HUB)
React
Node JS and Express JS
Microservices and Serverless
Generative-AI
Docker
Kubernetes and Openshift
Verbal and Written communication
Troubleshooting
Cross-functional Team work
Certification
Alpha (DSA with Java) through Apna College
IBM Full Stack Software Developer Professional Certification
Business Intelligence Analyst at eClinicalWorks India Pvt Ltd, India Pvt LtdBusiness Intelligence Analyst at eClinicalWorks India Pvt Ltd, India Pvt Ltd