Harshil Oza
Ahmedabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Specialist
eClinicalWorks India Pvt Ltd
Ahmedabad
12.2021 - Current
- Identified root cause of technical issues and developed solutions.
- Created detailed reports outlining the scope of work completed and recommendations for further action.
- Provided remote support to customers experiencing technical difficulties.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Resolved service requests by individually troubleshooting and addressing user issues.
Education
Masters in Computer Applications - Computer Science And Programming
Gujarat Technological Institute
Ahmedabad08-2017
Skills
- Java with data structures and algorithms
- Python (with Django and Flask)
- HTML, CSS and JavaScript
- SQL (MySQL, MSSQL)
- Version Control (GIT and Git HUB)
- React
- Node JS and Express JS
- Microservices and Serverless
- Generative-AI
- Docker
- Kubernetes and Openshift
- Verbal and Written communication
- Troubleshooting
- Cross-functional Team work
Certification
- Alpha (DSA with Java) through Apna College
- IBM Full Stack Software Developer Professional Certification
Timeline
Software Specialist
eClinicalWorks India Pvt Ltd
12.2021 - Current
Masters in Computer Applications - Computer Science And Programming
Gujarat Technological Institute
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