Harshil Saheba
Freight Forwarding Executive
Ahmedabad
Summary
Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Freight forwader position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
CKB GLOBAL LOGISTICS PVT LTD
07.2023 - Current
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Described product and service details to customers to provide information on benefits and advantages.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Calculated weight, volume or cost of goods to be moved.
- Facilitated required documentation to manage customs clearance.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Handled pricing and routing for over 30 international shipments every month.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Logistics Assistant
Janus Services B.V
08.2016 - 06.2023
- Oversee dispatch of documents of Shipment
- Preparing Purchase Order/Sales Order along with post shipping documents like Commercial invoice & Packing list
- Checking of shipping documents (Bill of Lading, along with all Certificates)
- Oversee company's shipment schedule and reporting of the same to customers/suppliers and plan for changes to schedules if any, required
- Arrange for shipping documentation and oversee the scheduling and dispatching of goods and the tracking and tracing of goods in transit
- Negotiate with shipping companies, sea freight operations and check for preferential rates
- Also have 2 years experience in Export Sales of FMCG products
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer Set performance goals, oversee the setting of transportation service rates and monitor revenue conduct research to determine efficiency and effectiveness of managerial policies and programs
- Collaborated with cross-functional teams to identify and resolve logistical issues
- Developed and maintained a system for tracking and reconciling inventory discrepancies
- Monitored orders and shipments to ensure timely delivery and accurate invoicing.
Education
Bachelors of Commerce - Accounting
Gujarat University
Ahmedabad, Gujarat 03.2006 - 05.2009
Skills
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Personal Information
Date of Birth: 03/17/89
Timeline
Customer Service Executive
CKB GLOBAL LOGISTICS PVT LTD
07.2023 - Current
Logistics Assistant
Janus Services B.V
08.2016 - 06.2023
Bachelors of Commerce - Accounting
Gujarat University
03.2006 - 05.2009
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