HARSHIL SHAH
QA Lead | CRM Functional
Ahmedabad,GJ
Summary
QA professional with over 11 years of experience in Quality Assurance and CRM Functional Analysis, expert in automation testing and API testing. Key achievements include being recognized as 'Employee of the Year' in 2014 for exceptional contributions in testing and consistently delivering projects on time and within scope, thereby enhancing client satisfaction. Seeking a QA Lead position at Accenture, where my Quality Assurance and CRM Functional skills can be leveraged to support your mission of delivering high-quality and effective CRM solutions that align with client business goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Packaged App Development Lead (CRM Functional)
Accenture
02.2025 - Current
- Company Overview: Act as a bridge between technical teams and business stakeholders
- Ensure CRM solutions align with client business goals
- Stay updated on CRM trends and best practices
- Deliver projects on time and within scope
- Troubleshoot and resolve functional issues
- Act as a bridge between technical teams and business stakeholders
- Ensure CRM solutions align with client business goals
- Stay updated on CRM trends and best practices
- Deliver projects on time and within scope
- Troubleshoot and resolve functional issues
Software Test Engineer
Computer Solutions & Software International – CSSI
09.2013 - 11.2017
- Company Overview: A software solutions company focused on Insurance applications
- Manual testing for Insurance based business application Wrap up Management
- Provide lifecycle management of our product by enhancing the domain knowledge & keeping track of 'Change Requests' from the client
- Recognized as 'Emp of the year 2014' for developing excellent test documents and rapidly discovering defects
- Contributed to high-reliability technology releases as a result of thorough testing that helped maintain CSSI's customer-satisfaction rating
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback
- Consistently met deadlines and requirements for all production work orders
- A software solutions company focused on Insurance applications
QA Project Lead
Stridely Solutions
11.2017 - 01.1970
- Company Overview: Company specializing in software solutions providing services in CRM applications
- Manual and Automation testing for Microsoft Dynamics CRM
- Working as a QA lead for Microsoft Dynamics 365 with Oracle WaterQuote and SAP Project
- Involved in Test Planning and Test case documentation
- Performed testing for Windows based applications, iOS and Android
- Automation testing using Selenium WebDriver for Playcore Project
- API testing using Postman for Playcore Project
- Verified data integrity and accuracy – NextGen and WebFocus
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications – Microsoft CRM
- Designed and developed automation scripts using open source tools for NextGen – Katalon
- Independent handling of complex tasks with involvement from requirement gathering to post Production phase – Microsoft CRM & WQ
- Other project related activities like Mentoring New Joinee, Creating functional documents, Providing support to the clients for Resco application and updates
- Company specializing in software solutions providing services in CRM applications
Education
Master of Computer Applications -
Kalol Institute of Management
Kalol, Gujarat 08.2011 - 05.2013
Bachelor of Computer Applications - undefined
H.L Institute of computer Applications
Ahmedabad, Gujarat 08.2007 - 05.2010
Skills
Agile
agile methodologies
Android
api testing
automation testing
Azure
Azure Devops
Burp Suite
CRM
data integrity
devops
Dynamics 365
Dynamics CRM
ECommerce
Functional Testing
Integration Testing
IOS
Certification
Microsoft Dynamics 365 fundamentals (CRM) MB-910
Timeline
Packaged App Development Lead (CRM Functional)
Accenture
02.2025 - Current
QA Project Lead
Stridely Solutions
11.2017 - 01.1970
Software Test Engineer
Computer Solutions & Software International – CSSI
09.2013 - 11.2017
Master of Computer Applications -
Kalol Institute of Management
08.2011 - 05.2013
Bachelor of Computer Applications - undefined
H.L Institute of computer Applications
08.2007 - 05.2010