HARSHIL SHARMA
Operations Manager
GANDHINAGAR
Summary
Driven Rooms Division Manager with 15 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Professional with strong background in hospitality management, adept at overseeing front desk operations, housekeeping, and guest services. Known for fostering team collaboration and driving results, ensuring smooth daily operations and exceptional guest experiences. Skilled in staff training, budget management, and problem-solving, adapting to evolving needs and challenges effectively. Reliable leader with keen focus on operational excellence and guest satisfaction.
Hospitality professional with history of optimizing room operations and ensuring high guest satisfaction. Known for fostering collaborative team environments and consistently achieving operational goals. Adaptable and reliable with expertise in staff training and customer service excellence.
Experienced with overseeing room operations and ensuring guest satisfaction. Utilizes team leadership and operational management to maintain high standards. Track record of effective problem-solving and conflict resolution in hospitality setting.
Overview
3
3
years of professional experience
3
3
Languages
Work History
ROOM DIVISION MANAGER
Hotel Blue Moon
Gandhingar
07.2024 - Current
- Oversaw all front office and housekeeping operations, ensuring seamless guest experiences and operational efficiency.
- Managed departmental budgets, schedules, and staffing for Front Desk, Housekeeping, Reservations, and Concierge.
- Trained and supervised a team of 15 employees, enhancing service quality and staff performance through continuous coaching and performance management.
- Implemented standard operating procedures and guest service protocols to maintain high levels of cleanliness, hospitality, and efficiency.
- Analyzed guest feedback and KPIs to improve service standards and resolve service-related issues promptly.
- Ensured compliance with hotel brand standards, health & safety regulations, and local laws.
- Collaborated with other department heads to coordinate services, optimize occupancy, and improve RevPAR and guest satisfaction scores.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Reviewed housekeeping supply charts and inventories.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
PROPERTY MANAGER
International Guest House
Gandhingar
11.2023 - 06.2024
- Company Overview: Government of India
- Managed daily operations at International Guest House.
- Oversaw property maintenance and staff management.
- Implemented efficient guest services and streamlined check-in processes.
- Monitored budget and financial reports to ensure profitability.
- Developed marketing strategies to increase occupancy rates.
- Government of India
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Front Office Manager
Hotel Siddharth Inn
Gandhingar
09.2022 - 09.2023
- Managed daily front office operations, ensuring exceptional guest experiences.
- Oversaw staff training and development, enhancing team performance and service quality.
- Implemented efficient check-in/check-out procedures, reducing wait times and improving guest satisfaction.
- Coordinated with housekeeping and maintenance to uphold hotel standards.
- Analyzed guest feedback to identify areas for improvement and drive operational excellence.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Front Office Manager
Hotel Shree Krishna Palace
Ahemdabad
01.2022 - 09.2022
- Supervised daily front office operations, ensuring exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented efficient scheduling to optimize team performance.
- Managed guest complaints and resolved issues promptly, enhancing satisfaction.
- Collaborated with other departments to streamline operations and improve communication.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
- Conducted market research to better understand needs of target demographics, refining marketing strategies.
Education
No Degree - 10th Pass
National Institute of Open Schooling
NIOS Regional Centre, Gandhinagar 04.2001 -
Skills
Residential cleaning
Administrative support
Clothing care management
Front desk management
Customer complaint resolution
Guest experience management
Timeline
ROOM DIVISION MANAGER
Hotel Blue Moon
07.2024 - Current
PROPERTY MANAGER
International Guest House
11.2023 - 06.2024
Front Office Manager
Hotel Siddharth Inn
09.2022 - 09.2023
Front Office Manager
Hotel Shree Krishna Palace
01.2022 - 09.2022
No Degree - 10th Pass
National Institute of Open Schooling
04.2001 -
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