Summary

Overview

Work History

Education

Skills

Accomplishments

Harshini Balakrishna

Personal Information

Education and Training

Timeline

Harshini Balakrishna

Bangalore

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

2019

years of post-secondary education

Work History

Proactive Management Center( Technical Analyst)

Maintech Pvt LTD

06.2024 - 08.2025

Supported technical teams by coordinating project schedules and resources.
Resolved customer inquiries through various communication channels effectively and efficiently.
Provided technical support for hardware and software issues across multiple platforms.
Collaborated with IT teams to escalate complex issues and ensure timely resolution.
Maintained up-to-date knowledge of product features, updates, and industry trends regularly.
Collaborated with engineering teams to escalate unresolved technical issues promptly.
Maintained detailed documentation of all work performed in the ticketing system.

Sr Support Anz Bank

Capgemini

12.2022 - 06.2024

Assisted customers with account inquiries and transaction processing
Maintained accurate records of customer interactions and transactions in the system.
Educated customers on digital banking tools and online safety practices.
Conducted follow-up calls to ensure customer satisfaction after service interactions.
Received telephone calls from customers regarding their accounts or services provided by the bank.
Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
Informed customers about new products or services available through the bank.
Provided account information and answered customer inquiries in a timely manner.
Explained banking procedures and regulations to customers accurately.

Sr Customer Support Executive

Accenture Pvt Ltd

05.2020 - 12.2022

Provided expert support to customers through various communication channels.
Resolved complex customer issues by collaborating with internal teams.
Analyzed customer feedback to enhance service processes and policies.
Led team meetings to discuss service improvements and updates.
Mentored junior staff in effective customer interaction techniques.
Resolved escalated customer complaints promptly and professionally.
Assisted customers with product adoption and utilization to promote customer success.
Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.

Sr Process Executive

Concentrix

02.2020 - 05.2020

Prepared financial statements, budgets, cash flow projections, accounts receivable and payable reports, and tax returns.
Created monthly reconciliations of balance sheet accounts such as bank accounts, loans payable, accruals.

Process Executive

Infosys Pvt Ltd

07.2018 - 02.2020

Handled customer billing errors, researched issues in the system, and customized customer experiences to build brand loyalty.
Managed documentation and ensured compliance with company policies and procedures.
Monitored customer feedback to ensure customer satisfaction with services provided.
Resolved any issues or discrepancies that arose during the processing of orders or requests.
Communicated with customers in a variety of formats, such as phone calls, online chats, and emails.

Education

MBA - Human Resources Management And Finance

Oxbridge Business School

B.COM - Accounting And Finance

SSMRV

Commerce - Accounting

Surana U College

Skills

Technical support
Customer service
Documentation management
Customer relationship management
Building value toward the company and the brand
Meet or exceed individual and team sales targets, ensuring revenue generation
Build and maintain long-term relationships
Create and implement effective sales strategies to achieve company targets
Upselling
Sales strategies
Product and service sales
Product and service knowledge

Accomplishments

Awarded best team performer at Infosys
Consistent NPS scores from the CU reviews for more than 70 days at Accenture
Met all the metrics for the complete year at Accenture
Appraised for customer satisfaction and compliance at Capgemini
Received bonus for high sales for the given Quarter @ Accenture