Harshini Gattu
Learning Ops Specialist
Hyderabad
Summary
A dedicated professional with an experience of 8+ years. Proficient in client expectation management, people management, data analysis and strategy
Overview
10
10
years of professional experience
3
3
Languages
Work History
Learning Ops Specialist
Google Operations Center
02.2021 - Current
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes
- Used statistical methods to analyze data and generate useful business reports for both Learning & Capability Development & Talent Development teams
- Utilized data visualization tools to effectively communicate business insights
- Streamlined the process of creating MBR & QBR presentations for global stakeholders
Quality Lead
Cognizant Technology Solutions
7 2018 - 02.2021
- Standardized the quality checklist & maintained team quality at 100%
- Handled teams in both small & medium market segments with 10+ quality analysts
- Streamlined & trained the pilot projects globally as a part of quality transition
- Driving towards improvements by conducting site wide quality audit, rolling out reports and following up on the action plan to improve average handling time
- Worked towards revenue opportunities & improved the project revenue from launch till date by handling APAC, EMEA & NA accounts.
Account Manager
Regalix India Pvt.Ltd
02.2017 - 03.2018
- Worked with the Upper Mass Market (UMM) team for Australia/New Zealand (AUNZ) Google Client - Sales
- Pitched best opportunities to the clients and helped them optimize the AdWords account based on their goals and marketing objectives
- Pitched relevant AdWords features to improve the performance for a positive ROI
- Created success stories for advertisers showcasing the impact of the consultation on his business.
Process Specialist
Amazon Development Centre India
07.2014 - 01.2017
- Integrated seller content to the Amazon platform using standard item creation templates, worked with Business Teams across the globe
- Corrected and enhanced the existing content of products that have high visibility on Amazon
- Worked with the On-boarding team to gather knowledge in tools used for complex integration & supported them in implementation
- Worked with sellers to help them build Amazon standard listing content to successfully get launched onto the platform
- Created SOPs and process development documents.
Education
Bachelor of Technology
Gokaraju Rangaraju Institute of Engineering
2014
Skills
Google Adwords
Team Management
Client Management
MS Excel
Training Specialist
Campaign Optimization
SQL & Tableau Basics
Honor Awards
- Constellation Award - GOC, (2023)
- Star Award - GOC, (2022)
- On The Spot Award for support to category management in expanding electronics category - Amazon Development Centre India, (2016)
- Top Performer Award for core excellence - Regalix India Pvt. Ltd (2017)
- Silver Award - Cognizant Technology Solutions, (2020)
Timeline
Learning Ops Specialist
Google Operations Center
02.2021 - Current
Account Manager
Regalix India Pvt.Ltd
02.2017 - 03.2018
Process Specialist
Amazon Development Centre India
07.2014 - 01.2017
Quality Lead
Cognizant Technology Solutions
7 2018 - 02.2021
Bachelor of Technology
Gokaraju Rangaraju Institute of Engineering
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