Summary
Overview
Work History
Education
Skills
Honor Awards
Timeline
Generic
Harshini Gattu

Harshini Gattu

Learning Ops Specialist
Hyderabad

Summary

A dedicated professional with an experience of 8+ years. Proficient in client expectation management, people management, data analysis and strategy

Overview

10
10
years of professional experience
3
3
Languages

Work History

Learning Ops Specialist

Google Operations Center
02.2021 - Current
  • Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes
  • Used statistical methods to analyze data and generate useful business reports for both Learning & Capability Development & Talent Development teams
  • Utilized data visualization tools to effectively communicate business insights
  • Streamlined the process of creating MBR & QBR presentations for global stakeholders

Quality Lead

Cognizant Technology Solutions
7 2018 - 02.2021
  • Standardized the quality checklist & maintained team quality at 100%
  • Handled teams in both small & medium market segments with 10+ quality analysts
  • Streamlined & trained the pilot projects globally as a part of quality transition
  • Driving towards improvements by conducting site wide quality audit, rolling out reports and following up on the action plan to improve average handling time
  • Worked towards revenue opportunities & improved the project revenue from launch till date by handling APAC, EMEA & NA accounts.

Account Manager

Regalix India Pvt.Ltd
02.2017 - 03.2018
  • Worked with the Upper Mass Market (UMM) team for Australia/New Zealand (AUNZ) Google Client - Sales
  • Pitched best opportunities to the clients and helped them optimize the AdWords account based on their goals and marketing objectives
  • Pitched relevant AdWords features to improve the performance for a positive ROI
  • Created success stories for advertisers showcasing the impact of the consultation on his business.

Process Specialist

Amazon Development Centre India
07.2014 - 01.2017
  • Integrated seller content to the Amazon platform using standard item creation templates, worked with Business Teams across the globe
  • Corrected and enhanced the existing content of products that have high visibility on Amazon
  • Worked with the On-boarding team to gather knowledge in tools used for complex integration & supported them in implementation
  • Worked with sellers to help them build Amazon standard listing content to successfully get launched onto the platform
  • Created SOPs and process development documents.

Education

Bachelor of Technology

Gokaraju Rangaraju Institute of Engineering
2014

Skills

Google Adwords

Team Management

Client Management

MS Excel

Training Specialist

Campaign Optimization

SQL & Tableau Basics

Honor Awards

  • Constellation Award - GOC, (2023)
  • Star Award - GOC, (2022)
  • On The Spot Award for support to category management in expanding electronics category - Amazon Development Centre India, (2016)
  • Top Performer Award for core excellence - Regalix India Pvt. Ltd (2017)
  • Silver Award - Cognizant Technology Solutions, (2020)

Timeline

Learning Ops Specialist

Google Operations Center
02.2021 - Current

Account Manager

Regalix India Pvt.Ltd
02.2017 - 03.2018

Process Specialist

Amazon Development Centre India
07.2014 - 01.2017

Quality Lead

Cognizant Technology Solutions
7 2018 - 02.2021

Bachelor of Technology

Gokaraju Rangaraju Institute of Engineering

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Harshini GattuLearning Ops Specialist