Harshini Mahesh
Bengaluru
Summary
Dedicated Technical Consultant with expertise in customer relationship management, technical troubleshooting, and data privacy compliance. Proven ability to enhance customer satisfaction through effective problem resolution and active listening. Results-oriented professional with a strong background in cross-functional collaboration and issue resolution. Skilled in monitoring customer satisfaction and driving process improvements, ensuring compliance with data privacy regulations while enhancing service delivery. Analytical and proactive Technical Consultant specializing in technical support and problem-solving. Known for cultivating strong client relationships and implementing effective strategies to resolve issues promptly and efficiently. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly. Experienced Computer Systems Analyst skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Proficient in analyzing user needs, resolving issues, and suggesting enhancements to optimize system performance. Adept collaborator, aligning technology solutions with business objectives. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Technical Consultant
Firstsource
Bengaluru
04.2025 - Current
- Collaborated with other departments such as Sales, Engineering, Quality Assurance when necessary to resolve customer issues promptly.
- Monitored customer satisfaction levels by responding quickly to inquiries or complaints.
- Actively listened to customers to understand their concerns and determine best course of action.
- Developed knowledge of existing products to better assist customers.
- Performed follow-up calls after issue resolution to ensure customer satisfaction was achieved.
- Tracked customer feedback to identify areas for improvement in service delivery processes.
- Ensured compliance with all applicable laws governing data privacy when handling sensitive information from customers.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved issues with first interaction and escalated more complex issues to obtain necessary customer support.
- Created knowledge base articles for commonly encountered issues and solutions.
- Maintained detailed documentation of all work performed in the ticketing system.
- Resolved escalated cases from junior team members in a timely fashion.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Operations Assistant
Drink Prime
Bengaluru
10.2024 - 02.2025
- Facilitated communication between departments to enhance operational efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Processed incoming orders and ensured timely dispatch to clients.
- Developed reports to summarize operational activities and support decision-making.
- Collaborated with team members to identify areas for process improvement.
- Monitored supply levels and assisted in procurement activities as needed.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Training squad
Westlife
Bengaluru
06.2022 - 06.2024
- Developed onboarding training materials to integrate new employees into company culture.
- Conducted training needs assessments to identify skill gaps and customize development programs.
- Delivered engaging training sessions that ensured comprehension and retention of key concepts.
- Administered the learning management system to track training progress and maintain accurate records.
- Collaborated with departments to design and implement continuous improvement initiatives in training practices.
- Led curriculum development for various training programs, ensuring alignment with industry standards.
- Facilitated participant evaluations to gather feedback and enhance future training initiatives.
- Conducted comprehensive training needs assessments to identify gaps in employee skills and knowledge.
- Created comprehensive training schedules, optimizing resource allocation for maximum impact.
- Participated in cross-functional teams to align training objectives with organizational goals.
Education
- BCOM
CICMS
Karnataka, India. 10-2024
- Commerce
SSMRV
Karnataka, India. 07-2021
High School Diploma -
CGPS
Karnataka, India. 04-2019
Skills
- Customer relationship management
- Technical troubleshooting
- Data privacy compliance
- Knowledge base development
- Problem resolution
- Cross-functional collaboration
- Customer satisfaction monitoring
- Active listening
- Conflict resolution
- Strategic planning
- Team building
- Time management
- Application support
- Effective communication
- Process improvement
- Issue resolution
- Problem solving
- Attention to detail
- Customer engagement
- Communication
- Task prioritization
- Compliance adherence
- Customer relations
- Organizational skills
- Calm under pressure
Languages
English
Advanced (C1)
C1
Timeline
Technical Consultant
Firstsource
04.2025 - Current
Operations Assistant
Drink Prime
10.2024 - 02.2025
Training squad
Westlife
06.2022 - 06.2024
- BCOM
CICMS
- Commerce
SSMRV
High School Diploma -
CGPS