Harshit Anand
New Delhi
Summary
Accomplished Area Manager of Operations with a proven track record at REDTAPE LIMITED, adept in operational controls development and team building. Expert in enhancing performance, reducing costs by over 20%, and fostering strong customer and vendor relations. Skilled in project management and regulatory compliance, demonstrating a confident approach to leadership and strategic planning.
Overview
9
9
years of professional experience
Work History
Area Manager of Operations
REDTAPE LIMITED
DELHI/NCR
05.2024 - Current
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
- Negotiated terms of agreements when necessary in order to secure better pricing or services from vendors and suppliers.
Cluster Manager
LENSKART.COM
DELHI/NCR
11.2018 - 07.2023
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Monitored and reported on key performance indicators (KPIs) to senior management.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Store Manager
Call It Sping /ALDO SHOES
DELHI/NCR
03.2016 - 06.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
B.COM - Commerce
SHOBHIT UNIVERSITY
MEERUT UTTAR PRADESH09-2015
Skills
- Operational controls development
- Customer and vendor relations
- Shrink control
- Team building
- Improve performance
- Multitasking
- Recruitment
- Contract Negotiation
- Regulatory Compliance
- Project Management
Timeline
Area Manager of Operations
REDTAPE LIMITED
05.2024 - Current
Cluster Manager
LENSKART.COM
11.2018 - 07.2023
Store Manager
Call It Sping /ALDO SHOES
03.2016 - 06.2018
B.COM - Commerce
SHOBHIT UNIVERSITY
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