Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Harshit Arora

Delhi

Summary

8 Years’ experience in ITES and traditional business, having good customer handling quality with effective communication skills. Seeking to secure a challenging position.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Desk Engineer

NEC Corporation Pvt Ltd
Noida
09.2022 - Current
  • Worked on web tickets and live calls in order to resolve issues related to Univerge Blue Queries
  • Basically Univerge blue is divided into two parts (Connect and Engage)
  • We get calls usually for changing CNAM, getting new DID, porting issues, call drop issues, devices provision, unable to get connected to devices
  • We also get queries related to device movement between two accounts
  • Also few calls for engage for setting up queue, changes in IVR for which we have escalate to JIRA ticket or Intermedia team
  • I have worked on NTAC ticking tools
  • Previously I was working with 7-11 project
  • In which we use to help people working in 7-11 franchise related to card machines, gas machines issues, POS troubleshooting

Intrinsic PC Tech
New Delhi
07.2021 - 07.2022
  • Provide technical assistance support in printer support, email support, server support & antivirus
  • Handing (USA, Canada) clients for technical issues on desktop and laptop over call and handling refund escalation call and customer retention
  • Assisting and mentoring team members (L1) in technical and customers queries resolution

Senior Technical Associate

RKK Infosystems Pvt Ltd
New Delhi
01.2019 - 07.2021
  • Handled (USA, Canada) clients for technical issues on desktop and laptop over call and handling refund escalation call and customer retention
  • Worked as mentor to assist team members (L1) in technical and customers queries resolution

Technical Support Executive

I FIX PC PVT LTD
New Delhi
02.2016 - 11.2017
  • Provide ITIL-compliant service management to assigned customer (US, Canada)
  • Maintain the existing PCs and peripherals to standards determined by the Technical Support (TL), by performing upgrades, new installations and carrying out routine procedures
  • Install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
  • Document, track, and monitor the problem to ensure timely resolution
  • Use tools for remote management
  • Monitor assigned and open tickets to seek fast resolutions

Technical Support Consultant

Techvedic Technologies Pvt Ltd
New Delhi
10.2014 - 02.2016
  • • Provide ITIL-compliant service management to assigned customer (UK) on CRM.
    • Worked as a technical support consultant and handled calls of UK-based customers for sales based on technical queries.queries. Monitor assigned and open tickets to seek fast resolutions and with technical support queries. Maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations, and carrying out routine procedures.

Education

Bachelor of Arts -

Shobhit University
07.2013

Skills

  • Application support
  • Hardware support
  • Ticketing systems
  • Security Protocols
  • Database Administration
  • Virtualization Technologies

Websites

Certification

GNIIT in Networking & Infrastructure Management, 2010 - 2013

Timeline

Service Desk Engineer

NEC Corporation Pvt Ltd
09.2022 - Current

Intrinsic PC Tech
07.2021 - 07.2022

Senior Technical Associate

RKK Infosystems Pvt Ltd
01.2019 - 07.2021

Technical Support Executive

I FIX PC PVT LTD
02.2016 - 11.2017

Technical Support Consultant

Techvedic Technologies Pvt Ltd
10.2014 - 02.2016

Bachelor of Arts -

Shobhit University

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Harshit Arora