Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
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Harshit Bhardwaj

New Delhi

Summary

Goal-driven professional seeking to contribute expertise to innovative teams, driving impactful solutions and fostering strong client relationships. Seeking a challenging role to leverage skills in project management, technical proficiency, and client engagement for enhanced organizational success.

Results-driven Senior Executive with a proven track record of achieving support objectives and driving revenue growth. Skilled in strategic planning, team leadership, and crossfunctional collaboration. Committed to delivering exceptional performance and surpassing targets.

Overview

2
2
years of professional experience

Work History

Technical Customer Success Executive

Masters India Pvt. Ltd
Noida
02.2024 - Current
  • Customer On-boarding and Training: Guide customers through onboarding and provide comprehensive training on product usage
  • Technical Support: Serve as the primary technical contact, troubleshoot issues, and collaborate with developers for solutions
  • Product Expertise: Develop a deep understanding of the product's features and architecture
  • Customer Relationship Management: Build strong relationships, gather feedback, and identify growth opportunities
  • Documentation and Knowledge Sharing: Create and maintain helpful resources for customers
  • Quality Assurance: Ensure product compliance and report bugs to the QA team
  • Project Management: Assist with implementation tasks and project coordination
  • Continuous Improvement: Identify areas for enhancement and collaborate across teams for improvements
  • Common API: Assist customers in utilizing common APIs for integration purposes
  • Vanilla API: Provide support and guidance on utilizing vanilla APIs for specific requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Senior Executive

EaseMyGST - GinesysOne
Gurgaon
02.2022 - Current
  • Managed Project Implementation: Led end-to-end implementation of "EaseMyGST!" software, ensuring smooth client integration
  • Provided Technical Support: Offered comprehensive technical support to guide clients throughout and after project completion
  • Client Engagement and Feedback: Conducted regular feedback sessions, enhancing product quality and maintaining strong client connections
  • CRM Utilization: Optimized Odoo CRM for cross-selling, up-selling, and revenue growth strategies
  • Lead Generation and Management: Expanded client base through lead generation efforts and nurtured relationships for business growth
  • Effective Ticket Administration: Managed Freshdesk tool as an admin, resolving client issues within defined SLAs
  • Of 98%
  • API Testing and Integration: Successfully tested and integrated E-Doc APIs, ensuring seamless E-invoicing and E-way bill processes
  • Process Documentation: Diligently documented "EaseMyGST!" implementation, technical support processes, client engagement strategies, CRM enhancements, lead generation techniques, ticket administration protocols, API testing and integration procedures, and ERP workflows
  • Ensured comprehensive documentation for training
  • Channel Partner Billing Cycle Management: Skillfully oversee the end-to-end process of channel partner billing, ensuring accurate invoicing & timely payment.

Education

MCA -

Amity University
01.2024

BCA -

SIMS, GGSIPU
01.2022

Skills

  • Technical Support Professional
  • API Testing and Integration Professional
  • Troubleshooting Professional
  • Relationship Building Professional
  • Feedback Analysis Professional
  • Lead Generation Professional
  • Customer Satisfaction Professional
  • Process Documentation Professional
  • Knowledge Base Creation Limited
  • Documentation Management Professional
  • Analytical Thinking Professional
  • Issue Resolution Professional
  • Solution-oriented Approach Professional
  • Freshdesk Professional
  • MS Office (Word, Excel, PowerPoint) Professional
  • CRM Software (eg, Odoo) Professional
  • Postman (API Testing Tool) Professional
  • SOAP UI
  • Sublime Text Editor Limited
  • Jira Professional
  • Confluence Professional

Hobbies and Interests

  • Capturing moments
  • Feeling the music
  • Cricket and sports

Accomplishments

  • Best performance of the Month (MAY) 2024

Timeline

Technical Customer Success Executive

Masters India Pvt. Ltd
02.2024 - Current

Senior Executive

EaseMyGST - GinesysOne
02.2022 - Current

MCA -

Amity University

BCA -

SIMS, GGSIPU
Harshit Bhardwaj