Harshit Bhardwaj
New Delhi
Summary
Goal-driven professional seeking to contribute expertise to innovative teams, driving impactful solutions and fostering strong client relationships. Seeking a challenging role to leverage skills in project management, technical proficiency, and client engagement for enhanced organizational success.
Results-driven Senior Executive with a proven track record of achieving support objectives and driving revenue growth. Skilled in strategic planning, team leadership, and crossfunctional collaboration. Committed to delivering exceptional performance and surpassing targets.
Overview
2
2
years of professional experience
Work History
Technical Customer Success Executive
Masters India Pvt. Ltd
Noida
02.2024 - Current
- Customer On-boarding and Training: Guide customers through onboarding and provide comprehensive training on product usage
- Technical Support: Serve as the primary technical contact, troubleshoot issues, and collaborate with developers for solutions
- Product Expertise: Develop a deep understanding of the product's features and architecture
- Customer Relationship Management: Build strong relationships, gather feedback, and identify growth opportunities
- Documentation and Knowledge Sharing: Create and maintain helpful resources for customers
- Quality Assurance: Ensure product compliance and report bugs to the QA team
- Project Management: Assist with implementation tasks and project coordination
- Continuous Improvement: Identify areas for enhancement and collaborate across teams for improvements
- Common API: Assist customers in utilizing common APIs for integration purposes
- Vanilla API: Provide support and guidance on utilizing vanilla APIs for specific requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Senior Executive
EaseMyGST - GinesysOne
Gurgaon
02.2022 - Current
- Managed Project Implementation: Led end-to-end implementation of "EaseMyGST!" software, ensuring smooth client integration
- Provided Technical Support: Offered comprehensive technical support to guide clients throughout and after project completion
- Client Engagement and Feedback: Conducted regular feedback sessions, enhancing product quality and maintaining strong client connections
- CRM Utilization: Optimized Odoo CRM for cross-selling, up-selling, and revenue growth strategies
- Lead Generation and Management: Expanded client base through lead generation efforts and nurtured relationships for business growth
- Effective Ticket Administration: Managed Freshdesk tool as an admin, resolving client issues within defined SLAs
- Of 98%
- API Testing and Integration: Successfully tested and integrated E-Doc APIs, ensuring seamless E-invoicing and E-way bill processes
- Process Documentation: Diligently documented "EaseMyGST!" implementation, technical support processes, client engagement strategies, CRM enhancements, lead generation techniques, ticket administration protocols, API testing and integration procedures, and ERP workflows
- Ensured comprehensive documentation for training
- Channel Partner Billing Cycle Management: Skillfully oversee the end-to-end process of channel partner billing, ensuring accurate invoicing & timely payment.
Education
MCA -
Amity University
01.2024
BCA -
SIMS, GGSIPU
01.2022
Skills
- Technical Support Professional
- API Testing and Integration Professional
- Troubleshooting Professional
- Relationship Building Professional
- Feedback Analysis Professional
- Lead Generation Professional
- Customer Satisfaction Professional
- Process Documentation Professional
- Knowledge Base Creation Limited
- Documentation Management Professional
- Analytical Thinking Professional
- Issue Resolution Professional
- Solution-oriented Approach Professional
- Freshdesk Professional
- MS Office (Word, Excel, PowerPoint) Professional
- CRM Software (eg, Odoo) Professional
- Postman (API Testing Tool) Professional
- SOAP UI
- Sublime Text Editor Limited
- Jira Professional
- Confluence Professional
Hobbies and Interests
- Capturing moments
- Feeling the music
- Cricket and sports
Accomplishments
- Best performance of the Month (MAY) 2024
Timeline
Technical Customer Success Executive
Masters India Pvt. Ltd
02.2024 - Current
Senior Executive
EaseMyGST - GinesysOne
02.2022 - Current
MCA -
Amity University
BCA -
SIMS, GGSIPU
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