Operations Specialist
Genpact
- Analyze and process claims.
- Maintains the database and generates reports.
- Ensure compliance.
- Handle customer queries.
- Conduct training to uphold quality standards.
- Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.
- Created detailed reports summarizing the results of call monitoring activities.
- Utilized data analysis tools such as Excel spreadsheets or databases for recording information from monitored calls.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Conducted quality assurance checks to maintain high standards of service.
- Client Management
