Customer-oriented General Manager with more than 15years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
General Manager
Bondforever Jewelry Pvt Ltd
Kolkata
11.2013 - Current
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Developed and implemented strategies to increase sales and profitability.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Responsible for buying stock on behalf of company.
responsible for retails and wholesale sales.
Diamond Assorter
Easyfit Jewellery Limited
Kolkata
04.2011 - 10.2013
Organized and detail-oriented with a strong work ethic.
Gained strong leadership skills by managing projects from start to finish.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Developed strong communication and organizational skills through working on group projects.
Handled the diamond stock and department .
Diamond issue to Karigar and receiving and maintain the stock .
Helped in buying diamond on behalf of company.
Gemologist
International Gemological Institute(India)
Kolkata
09.2007 - 11.2010
Educated sales staff on inventory and sales techniques and supported associates in promoting products to customers.
Maintained daily stone inventory control systems and optimized security protocols to protect valuable products.
Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes or shadowgraphs.
Measured and graded diamonds on basis of clarity, symmetry, color and polish.
Paid attention to detail while completing assignments.
Proved successful working within tight deadlines and a fast-paced environment.
Managed time efficiently in order to complete all tasks within deadlines.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Passionate about learning and committed to continual improvement.
Conducted various Programs on behalf of company(Example-KNOW YOUR DIAMONDS )
Conducted More than 150 Mobile labs(Jewelry Grading at client site)
Have Graded Diamond Jewelry More than 50Thousand carats during my tenure .
Achieved Lots of appreciation letters from the client .
Assistant Accountant
Pawanputra Vinimay Pvt Ltd
Kolkata
09.2004 - 06.2007
Monitored status of accounts receivable and payable to facilitate prompt processing.
Reviewed general ledger entries and assessed accuracy.
Reconciled company accounts for credit cards, employee expenses, and commissions.
Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Processed payroll by validating work hours and attendance of employees.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Cooperated with senior leaders to create operating budgets and initiate financial planning.
Collected and reported monthly expense variances and explanations.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Education
Bachelor of Commerce(Accounts Hons) - Accounting And Finance
The Bhawanipur College
Kolkata
07.2004 - 07.2007
Skills
Performance improvement
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Software
Msoffice
Jewelry ERP software
Timeline
General Manager
Bondforever Jewelry Pvt Ltd
11.2013 - Current
Diamond Assorter
Easyfit Jewellery Limited
04.2011 - 10.2013
Gemologist
International Gemological Institute(India)
09.2007 - 11.2010
Assistant Accountant
Pawanputra Vinimay Pvt Ltd
09.2004 - 06.2007
Bachelor of Commerce(Accounts Hons) - Accounting And Finance
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