Work Preference
Summary
Overview
Work History
Education
Skills
Software
Interests
Trekking, Mountaineering, Hiking.
Languages
Work Availability
Accomplishments
Timeline
Harshit Goel

Harshit Goel

Lead Membership Counselling Expert
New Delhi,DL
It’s not what happens to you, but how you reach to it that matters.
Epictetus

Work Preference

Desired Job Title

Lead Membership Counselling ExpertSenior Customer Service RepresentativeSenior Technical Support SpecialistTechnical Support EngineerSales and Marketing Specialist

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Career advancementCompany CultureWork-life balanceWork from home option

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Lead Membership Counselling Expert

American Express
Gurgaon, Delhi
01.2021 - Current
  • Drove operational improvements which resulted in savings and enhancing client relations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Senior Customer Service Representative

American Express
Gurgaon
08.2018 - 01.2021
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.


Senior Technical Support Specialist

Convergys
Gurgaon
02.2018 - 08.2018
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Internet, Telephone and Direct Tv - AT&T issue.

Technical Support Engineer

Convergys
Gurgaon
08.2017 - 02.2018
  • Served as primary point of contact for support relating to owned solutions and products.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Sales and Marketing Specialist

Ilex Academy
Noida
09.2016 - 07.2017
  • Exceptional computer skills
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Guest Relations Executive

PVR Ltd.
Noida
09.2015 - 08.2016
  • Served as main point of contact for VIP guests and kept theatre departments briefed on individual requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Managed and improved customer service functions for reception and lounge areas.

Education

Master of Arts - English Language And Literature

Indira Gandhi National Open University (IGNOU), New Delhi
07.2020 - Current

Bachelor of Arts - English Language And Literature

School of Open Learning, Delhi University, New Delhi
03.2016 - 03.2019

Skills

  • Membership retention
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Software

  • Citrix Work Engine

Microsoft Office

Webex

Interests

  • Trekking
  • Hiking
  • Music

Trekking, Mountaineering, Hiking.

Trekking is an adventure hobby that is pursued by who love nature.

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop data tracking spreadsheets.
  • Resolved product issue through card member testing.

Timeline

Lead Membership Counselling Expert - American Express
01.2021 - Current
Indira Gandhi National Open University (IGNOU) - Master of Arts, English Language And Literature
07.2020 - Current
Senior Customer Service Representative - American Express
08.2018 - 01.2021
Senior Technical Support Specialist - Convergys
02.2018 - 08.2018
Technical Support Engineer - Convergys
08.2017 - 02.2018
Sales and Marketing Specialist - Ilex Academy
09.2016 - 07.2017
School of Open Learning, Delhi University - Bachelor of Arts, English Language And Literature
03.2016 - 03.2019
Guest Relations Executive - PVR Ltd.
09.2015 - 08.2016

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Harshit GoelLead Membership Counselling Expert