Harshit Jain
Site Reliability Engineer
Rajsamand, Rajasthan
Summary
Site Reliability Engineer with an experience as an on-call Incident Manager, expertise in DevOps tools, such as Linux, Ansible, Docker, Kubernetes, AWS, Spunk, Datadog etc. I am dedicated to ensuring the stability, availability, and performance of complex systems. With 6+ years of experience, I have a proven track record of effectively managing and resolving critical incidents. I thrive in high-pressure environments and excel at coordinating cross-functional teams to minimize downtime and restore services swiftly. Strive to achieve more professional responsibilities in an effective manner with full integrity and zest.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Site Reliability Engineer
Chirpn IT Solutions LLP, India | Working Full Time For Client - Arkose Labs, California
Working Remotely
2022.11 - 2023.06
- Monitor the live production environment to proactively identify potential issues or anomalies.
- Respond promptly to system alerts, incidents, or outages, and take appropriate actions to resolve them.
- Collaborate with cross-functional teams, including developers, system administrators, cloud infra, and network engineers, to troubleshoot and resolve complex issues.
- Be the central point of contact for incidents providing periodic updates to stakeholders.
- Preparing internal and external incident reports and delivering external incident reports to customers.
- Developing and maintaining automation scripts, tools, and monitoring dashboards to streamline operational tasks and to improve efficiency.
- Implementing proactive monitoring and alerting mechanisms to ensure early detection of system issues.
- Participating in an on-call rotation to provide 24/7 support for production systems.
- Responding to and resolve critical incidents during on-call shifts in a timely manner.
- Improving reliability by identifying and addressing gaps in an architecture, services and tooling that have a potential to cause outages.
Site Reliability Engineer
GIP Technologies Private Limited
Jaipur, Working Remotely
2016.09 - 2022.10
- Performing capacity analysis to ensure systems can handle current and future workloads.
- Scaling resources as needed to meet demand of customers.
- Managing and maintaining infrastructure resources, including cloud platforms and on-premises data centers.
- Identifying and addressing performance bottlenecks in applications and infrastructure.
- Creating and maintaining documentation for operational procedures, incident response plans, and infrastructure architecture.
- Conducting root cause analysis to prevent recurring issues.
- Ensuring communications are timely, clear, concise and accurate.
- Participate in on-call rotations to provide 24/7 support and respond to critical incidents.
- Identifying and remediating gaps in the pipeline for zero-touch deployment and rollback of releases if production issues are encountered.
- Providing inputs in kanban meetings, scrum calls, crisis management calls and incident creation to minimize the downtime of an outage and maximizing customer satisfaction with high availability.
Education
Bachelor of Commerce -
Mohanlal Sukhadia University
Udaipur, Rajasthan, India 2012.06 - 2015.06
Skills
Travelling
Certification
Red Hat Certified System Administrator (RHCSA) https://www.credly.com/go/NLUEXaE0
Timeline
Introduction to Cybersecurity https://www.credly.com/badges/61e420db-e57c-407c-8659-23fb30dabeb7/public_url
2023-08
Red Hat Certified System Administrator (RHCSA) https://www.credly.com/go/NLUEXaE0
2023-05
Certified Kubernetes Administrator (CKA) https://www.credly.com/go/aYiI11v3
2023-05
Site Reliability Engineer
Chirpn IT Solutions LLP, India | Working Full Time For Client - Arkose Labs, California
2022.11 - 2023.06
Site Reliability Engineer
GIP Technologies Private Limited
2016.09 - 2022.10
Bachelor of Commerce -
Mohanlal Sukhadia University
2012.06 - 2015.06
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