Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Hi, I’m
Harshit Jain
Abu road,RJ
Summary
Overview
10
years of professional experience
Work History
ICICI Bank
Branch Manager
02.2025 - Current
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by revenue generation
ICICI BANK LTD
Deputy Manager
10.2022 - 02.2025
Job overview
- Ensure administration of the branch & direct daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening, and customer service with a team.
- Ensure all customer complaints and issues are resolved to maintain high service standards
- Establish and strengthen all key customer relationships to generate sustained business growth in account balances and achievement of aggregate cross-sell
- Adhere Audit Policy
- Achieve annual targets for branch set in AOP (Annual operative plan)
- Make action plan, and strategize to get profit through branch operations and cross sell
- Reduce the waiting time for customers in branch
- Plans, manages, and directs the banking operations of the branch.
- Responsible for monitoring business, compliance and operations
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer
HDFC BANK LTD
Assistant Manager
06.2018 - 09.2022
Job overview
- Responsible for branch operations, which includes sales, operations and customer service, ensuring strict compliance with Bank's policies and procedures.
- Managing operations and overall functioning of the branch
- Ensuring that the branch adheres to all regulatory requirements and guidelines such as Know Your Customer (KYC), Anti Money Laundering (AML), etc., at all times
- Rendering Excellent Customer Service and ensure that their needs are understood and met through the various financial product offerings of the bank.
- Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness
- Adhere Audit Policy
D R Polymers Pvt. Ltd.
Sales and Marketing Executive
05.2015 - 05.2016
Job overview
- Sales of Engineering Plastic Granules of Supreme Petrochem Limited.
- Sales of Specialized Plastic Granules of Exxon Mobil Chemicals (Vistamaxx and Metallocene).
- New business development.
Education
IBS GurgaonIBS BUSINESS SCHOOL
PGPM from Marketing, Analytics
06-2018
University Overview
GPA: CGPA 7.55
Rajasthan Technical University
B.tech from Electronics and Communication
05-2014
University Overview
Final Grade: 70.3%
St. John's SchoolAbu Road
05-2010
University Overview
Final Grade: 66 %
St. John's School
10th
01.2008
University Overview
GPA: 72%
Skills
- Proficient in Windows operating systems
- Skilled in MS Office applications
- Innovative approach to challenges
- Reliable and diligent approach to work
- Meticulous attention to detail
- Client relationship development
Languages Known
English
Hindi
Timeline
Branch Manager
ICICI Bank
02.2025 - Current
Deputy Manager
ICICI BANK LTD
10.2022 - 02.2025
Assistant Manager
HDFC BANK LTD
06.2018 - 09.2022
Sales and Marketing Executive
D R Polymers Pvt. Ltd.
05.2015 - 05.2016
IBS Gurgaon
PGPM from Marketing, Analytics
Rajasthan Technical University
B.tech from Electronics and Communication
St. John's School
St. John's School
10th
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