Harshit Jaiswal
Lucknow,UP
Summary
Operations and Customer Service professional with 4+ years of experience in international voice
processes and business operations. Experienced in KPI management (CSAT, AHT, FCR), cost
control, customer satisfaction, and process improvement. Proven ability to manage high-volume
customer interactions and drive operational efficiency. Seeking a corporate role in Operations or
Customer Experience.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Business Operations Manager
THE HUNGRY NEST
12.2024 - Current
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Implemented local marketing strategies to improve customer footfall.
Sr. Customer Support
Tech Mahindra
09.2023 - 09.2024
- Analyse better ways to approach problems through synthesising and reorganising the problem information.
- Analyse risk associated with different approaches of process change.
Operations Manager
LeadMint Technologies
11.2022 - 05.2023
- Proficient in analyzing data to make data driven decision, reduce costs, and increase operational efficiency.
- Skilled in implementing lean methodologies and continous improvement initiative streamline workflows and achieve significant productivity gains.
Product Associate
Tech Mahindra
04.2022 - 10.2022
- Skilled at understanding and anticipating customer needs, resolving issues mailing to the customers and ensuring customer satisfaction.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
Sales Advisor
Epi Centre
10.2019 - 08.2021
- Proven track record of building strong client relationship and delivering exceptional customer service.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Education
MBA - Marketing
Chandigarh University
Chandigarh, India06-2024
BCA -
Shri Ramswaroop Memorial College of Engineering And Management , Lucknow University
08-2021
Intermediate -
VPSRMIC Inter College , UP Board
06-2018
High School -
St. Basil's School , ICSE Board
05-2015
Skills
Business administration
Relationship building
Customer service
Business development
Microsoft office
Operation Management
Interests
Photography
Travelling
Personal Information
- Date of Birth: 13/09/1998
- Gender: Male
- Marital Status: Single
Timeline
Business Operations Manager
THE HUNGRY NEST
12.2024 - Current
Sr. Customer Support
Tech Mahindra
09.2023 - 09.2024
Operations Manager
LeadMint Technologies
11.2022 - 05.2023
Product Associate
Tech Mahindra
04.2022 - 10.2022
Sales Advisor
Epi Centre
10.2019 - 08.2021
MBA - Marketing
Chandigarh University
BCA -
Shri Ramswaroop Memorial College of Engineering And Management , Lucknow University
Intermediate -
VPSRMIC Inter College , UP Board
High School -
St. Basil's School , ICSE Board