Customer Care Specialist with nearly 4 years of diverse experience in client servicing, customer support, and sales across retail, BFSI, and insurance domains. Proven track record in delivering exceptional customer experiences, handling complex queries, and driving business growth. Began career at Concentrix India Pvt. Ltd., managing multiple processes for reputed brands like Macy’s (Retail), Binance (BFSI), and Chime (BFSI). Currently working with Admiral Solutions (EUI LTD), the captive unit of a UK-based insurance company, for over 2 years in the Digital New Business Department. Skilled in insurance underwriting, generating new business sales, and maintaining quality standards with a strong focus on customer satisfaction and operational excellence.
Customer Service & Client Relationship Management