Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic

HARSHIT KANT

Customer Care Specialist
New Delhi

Summary

Customer Care Specialist with nearly 4 years of diverse experience in client servicing, customer support, and sales across retail, BFSI, and insurance domains. Proven track record in delivering exceptional customer experiences, handling complex queries, and driving business growth. Began career at Concentrix India Pvt. Ltd., managing multiple processes for reputed brands like Macy’s (Retail), Binance (BFSI), and Chime (BFSI). Currently working with Admiral Solutions (EUI LTD), the captive unit of a UK-based insurance company, for over 2 years in the Digital New Business Department. Skilled in insurance underwriting, generating new business sales, and maintaining quality standards with a strong focus on customer satisfaction and operational excellence.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Customer Care Specialist (Insurance Underwriter)

Admiral Solutions
07.2023 - Current
  • Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
  • Improved customer satisfaction by efficiently analyzing and filing complaints in a timely manner.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Identified potential risks in client businesses and provided appropriate insurance coverage.


Customer Advisor

Concentrix Daksh India Pvt. Ltd.
11.2021 - 07.2023
  • Delivered customer support for banking and insurance services
  • Assisted in resolving service-related queries and escalations
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Handled Customer Disputes related to Financial Transactions
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.

Education

MBA - Master of Business Administration

Manav Rachna International Institute of Research and Studies
07.2024 - 06.2026

BBA - Bachelor of Business Administration

Indira Gandhi National Open University
12.2020 - 12.2023

Senior Secondary - CBSE

Kamal Public Senior Secondary School
04.2019 - 03.2020

Secondary Education - CBSE

St. Peter's Convent
04.2017 - 03.2018

Skills

Customer Service & Client Relationship Management

Personal Information

  • Date of Birth: 23/12/2001
  • Nationality: Indian


Disclaimer

I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.

Timeline

MBA - Master of Business Administration

Manav Rachna International Institute of Research and Studies
07.2024 - 06.2026

Customer Care Specialist (Insurance Underwriter)

Admiral Solutions
07.2023 - Current

Customer Advisor

Concentrix Daksh India Pvt. Ltd.
11.2021 - 07.2023

BBA - Bachelor of Business Administration

Indira Gandhi National Open University
12.2020 - 12.2023

Senior Secondary - CBSE

Kamal Public Senior Secondary School
04.2019 - 03.2020

Secondary Education - CBSE

St. Peter's Convent
04.2017 - 03.2018
HARSHIT KANTCustomer Care Specialist