Harshit Kishore
Delhi,India
Summary
I am an honest, dedicated and hard working person with 9+ Years work experience in Hospitality, CDIT Retail and After sales service industry. I always strive to dive deep whatever I am doing and excel in my work. Looking forward for a better opportunity which can challenge me to make more efforts so that I can unlock more potential which is still hidden inside me.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Escalations Specialist
Onsite Electro Services Private Limited
Delhi, India
07.2023 - 12.2024
- Company Overview: Onsitego – After sales service provider and facilitator for all kinds of Electronic products
- Products – Extended warranty, AMC and Damage protection plans, Etc
- Clients – Croma, Vijay Sales, Electronics Mart, Electronics Paradise, Hari Om and Many more GT partners
- Responsible for handling the escalations of all the Croma and Vijay Sales Stores situated in North West Delhi, South Delhi, Gurgaon, Faridabad, Noida and Greater Noida (45+ Stores, 90+ Team members)
- Working as SPOC, for all the queries and concerns of the store team
- Coordinating with internal as well as external stakeholders to ensure timely updates and closures
- Timely reverts to clients and customers emails and phone calls
- Inbound clients and customers query and escalations handling
- Onsitego – After sales service provider and facilitator for all kinds of Electronic products
- Products – Extended warranty, AMC and Damage protection plans, Etc
- Clients – Croma, Vijay Sales, Electronics Mart, Electronics Paradise, Hari Om and Many more GT partners
Customer Relationship Manager (CRM)
Reliance Retail Limited
Delhi, India
02.2023 - 06.2023
- Company Overview: Reliance Digital -
- Ensuring customer satisfaction in all after sales service activities
- Monitoring timely product delivery and installations
- Arranging timely DOA/DAP Replacements for seamless customer experience
- Facilitating warranty and out of warranty services to all customers by coordinating with internal and external service providers
- Monitoring and improving NPS
- Team and workload handling
Customer Service Specialist (CSD)
Infiniti Retail Limited
Delhi, India
01.2017 - 01.2023
- Company Overview: Croma - A TATA Enterprise
- Customer service dept
- Of this company facilitates the after sales services through respective brands for electronic goods purchased from us
- I started handling a newly opened store of 'Category C', based on my performance of 1st year, I transferred to an old store of 'Category B' having higher work load
- I handled this store's customer service dept
- For 2.5 years and based on my performance, I shifted to the one of Delhi's biggest stores of 'Category A' having one of the highest work load in entire North East and Central India
- Responsible for facilitating the after sales service to the customer who has purchased the goods from us
- I used to coordinate with internal as well as external stakeholders including brand service centres, Team Leaders, Area Managers and regional managers to facilitate resolution to our clients concerns
- Regular follow up to facilitate repairs and replacement of carry-in as well as at home customer and in store defectives
- Croma - A TATA Enterprise
Customer Service Representative (CSR)
KFC Restaurant
Delhi, India
12.2015 - 12.2016
- Company Overview: Yum Brands
- Being a CSR, I used to resolve clients concerns regarding product, service and delivery
- To support the outlet I learnt to work in all sections in just a short period of 1 year
- Handled multiple tasks at the same time with front end customer handling
Customer service Representative (CSR)
Domino’s Pizza, Jubilant Foodworks Limited
Delhi, India
03.2015 - 12.2015
- Company Overview: Jubilant Food Works
- Initially I was hired as a Delivery boy
- Based on my performance of 1st month, I was recognised as the Employee of the Month and got promoted as the cashier/Guest service representative
- To deliver customer’s order timely, I used to start working at other counters as well
Education
Senior Secondary - Physics, Chemistry and English
CBSE Board
Higher Secondary - Science, Maths, English
CBSE Board
B.A. - English Honours
University of Delhi – SOL
01.2019 - 01.2022
Skills
- Ownership
- Accountability
- Team handling
- Experience of handling team of 5-6 members
- CRM
- Escalation management
- Customer relations
- Point of Sale (POS) systems
- Resilience under pressure
- Data Entry
- Microsoft Office Suite
- Client Relationship Management
- Service level agreement knowledge
- Critical thinking capacity
- Strategic planning
- Service level agreement understanding
- Query resolution techniques
- Knowledge of crm systems
Languages
Hindi
English
Personal Information
- Father's Name: Late Mr Kamal Kishore
- Date of birth: 10/05/96
- Nationality: Indian
- Marital status: Married
Accomplishments
Employee of the month in Domino's
Many Pillar of the month certificates in Croma.
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Certification
Email Pro +
Email Etiquettes
Timeline
Escalations Specialist
Onsite Electro Services Private Limited
07.2023 - 12.2024
Customer Relationship Manager (CRM)
Reliance Retail Limited
02.2023 - 06.2023
B.A. - English Honours
University of Delhi – SOL
01.2019 - 01.2022
Customer Service Specialist (CSD)
Infiniti Retail Limited
01.2017 - 01.2023
Customer Service Representative (CSR)
KFC Restaurant
12.2015 - 12.2016
Customer service Representative (CSR)
Domino’s Pizza, Jubilant Foodworks Limited
03.2015 - 12.2015
Higher Secondary - Science, Maths, English
CBSE Board
Senior Secondary - Physics, Chemistry and English
CBSE Board
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