Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Harshit Kumar

Banker
Sirohi,Rajasthan
Harshit Kumar

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

9
years of professional experience
1
year of post-secondary education
1
Language

Work History

IndusInd Bank Ltd
Falna, Rajasthan

Branch Manager
11.2024 - Current

Job overview

  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Consulted customers to boost product sales and services.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Axis Bank Ltd.
Sirohi, Rajasthan

Branch Operations Head
07.2021 - 11.2024

Job overview

  • Collaborated with other branches to share best practices and improve overall operational performance.
  • Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
  • Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
  • Developed strong relationships with vendors, negotiating favorable contracts for products and services.
  • Improved branch efficiency by streamlining processes and procedures for daily operations.
  • Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
  • Managed branch budget, optimizing resources to achieve financial goals.
  • Oversaw inventory management, reducing waste and maintaining optimal stock levels.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.

HDFC Bank Ltd
Sirohi, Rajasthan

Deputy Manager
05.2017 - 06.2021

Job overview

  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Offered competitive commercial banking solutions and retail financing options.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Verified compliance with best business practices throughout organization.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Managed portfolio of accounts and monitored for issues in need of attention.
  • Utilized Software CRM tool to generate leads.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Supervised branch operations and made continuous improvements in each area.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.

IDBI Bank Ltd
Sirohi, Rajasthan

Sr Sales Excutive
01.2016 - 04.2017

Job overview

ICICI Bank Ltd
Sirohi, Rajastha

Sales Officer
06.2015 - 12.2015

Job overview

Education

MLSU
Udaipur

Master Of Arts from Sociology
08.2014 - 07.2015

University Overview

Skills

    Database Management

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Interests

SINGING, MUSIC ETC

Timeline

Branch Manager
IndusInd Bank Ltd
11.2024 - Current
Branch Operations Head
Axis Bank Ltd.
07.2021 - 11.2024
Deputy Manager
HDFC Bank Ltd
05.2017 - 06.2021
Sr Sales Excutive
IDBI Bank Ltd
01.2016 - 04.2017
Sales Officer
ICICI Bank Ltd
06.2015 - 12.2015
MLSU
Master Of Arts from Sociology
08.2014 - 07.2015

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