Tableau
Harshit Kumar
Gurugram
Summary
- Experienced customer support professional with a strong background working with high-profile clients like Facebook and Comcast.
- Skilled in managing and resolving complex customer inquiries, ensuring prompt and effective solutions.
- Proven track record of maintaining high levels of customer satisfaction and fostering long-term client relationships.
- Proficient in troubleshooting technical issues, handling account management, and delivering tailored support for diverse customer needs.
- Strong communication skills, adept at de-escalating tense situations and providing clear, empathetic assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Representative, Operations
Concentrix Daksh Services India Pvt. Ltd.
05.2022 - Current
- Assisted clients on their digital marketing issues.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Interacted with customers regularly to maintain and enhance relationships.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Answered questions quickly via email or return phone call within the requested period.
Customer Care Executive
Teleperformance
11.2020 - 04.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Sought ways to improve processes and services provided.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
Associate
Intarvo Technologies Private
12.2017 - 09.2018
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Trained customers on product usage for increased brand loyalty.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
Education
B.Com - Financial Accounting
Swami Vivekanand Subharti University
03.2022
Intermediate - Commerce
Central Board of Secondary Education
05.2016
Skills
- Tableau
- Power BI
- SQL Server
- Excel (Advanced)
- Performance analysis
- Issue and complaint resolution
- Customer rapport
- Sales and upselling
- Problem-solving skills
Certification
- 360 Degree Data Science using Python from Training Ya
- Diploma in Computer Application
Personal Information
- Father's Name: Mr. Vijay Kumar Upadhyay
- Mother's Name: Mrs. Rita Upadhyay
- Date of Birth: 09/13/99
- Gender: Male
- Marital Status: Unmarried
Software
Power BI
SQL
Advanced Excel
Timeline
Sr. Representative, Operations
Concentrix Daksh Services India Pvt. Ltd.
05.2022 - Current
Customer Care Executive
Teleperformance
11.2020 - 04.2022
Associate
Intarvo Technologies Private
12.2017 - 09.2018
Intermediate - Commerce
Central Board of Secondary Education
B.Com - Financial Accounting
Swami Vivekanand Subharti University