Harshit Kumar Kashyap
Lucknow,UP
Summary
Proactive and results-driven Catalog Associate at Amazon with a consistent record of meeting and often exceeding performance targets in catalog management. Recognized for keen attention to detail, adaptability, and a collaborative approach to problem-solving. Regularly contribute innovative ideas for process improvement, helping to streamline workflows and enhance operational efficiency. Demonstrate a strong commitment to team success by informally supporting colleagues in maintaining high standards of quality and accuracy. Eager to leverage these strengths and take on greater responsibility in a more advanced role to further drive team and organizational excellence.
Overview
4
4
years of professional experience
Work History
VCS (Virtual customer Associate) L2
Amazon
08.2021 - 10.2021
- Joined amazon as a seasonal employee for voice process where I achieved all metrics (positive response rate, customer handling time, service level etc.)
- I ensured that every call was answered within defined timeline and closed as per the SLA while ensuring maximum customer satisfaction.
- I handled LIT calls and primary calls as well to support the customer
VCS (Virtual customer Associate) L2
Amazon
02.2022 - 08.2022
- Joined amazon a full-time voice role where I supported live calls for primary and other specialty skills (IMVT) and escalated system issues
- Deep dive in customers scenario and provide customer resolution by keeping purchasing and concession trend of the customer in mind
- Consistently maintaining RAP, PRR, CXCU, CHT goals.
- Assisted in training new associates on operational procedures and customer interaction protocols.
Catalog Associate
Amazon
09.2022 - Current
- Assisted in maintaining catalog accuracy through regular updates and data entry tasks.
- Coordinated product information across various platforms, ensuring consistency and accessibility.
- Collaborated with team members to streamline catalog processes and improve efficiency.
- Engaged in training sessions to enhance understanding of cataloging systems and best practices.
- Adapted quickly to new tools, demonstrating flexibility in a fast-paced environment.
- Reduced instances of duplicate entries through diligent monitoring and prompt resolution of identified issues.
- Served as a subject matter expert on catalog management within the organization, providing guidance and support to colleagues when needed.
- Corrected data entry errors to prevent duplication or data degradation.
Education
CBSE - High School
Central Academy
01.2014
CBSE - Intermediate
Central Academy
01.2016
Diploma - ME
SHRI RAMSWAROOP MEMORIAL UNIVERSITY
01.2018
BJMC -
BABU BANARASI DAS UNIVERSITY
03-2021
Skills
- Prompt Engineering
- Fast learner
- Multitasking
- Time management
- Accuracy
- Deadline oriented
- Microsoft Excel
- Image editing
Timeline
Catalog Associate
Amazon
09.2022 - Current
VCS (Virtual customer Associate) L2
Amazon
02.2022 - 08.2022
VCS (Virtual customer Associate) L2
Amazon
08.2021 - 10.2021
CBSE - Intermediate
Central Academy
Diploma - ME
SHRI RAMSWAROOP MEMORIAL UNIVERSITY
CBSE - High School
Central Academy
BJMC -
BABU BANARASI DAS UNIVERSITY
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