Harshit Kumar Singh

Roles & Responsibilities

• Client Onboarding & Training: Guided clients through onboarding, ensuring seamless integration with products and services. Delivered tailored training sessions and developed documentation to accelerate adoption.
• Account Management: Served as the primary point of contact for international clients, nurturing strong relationships and ensuring continuous engagement.
• Customer Engagement: Conducted regular check-ins, business reviews, and product walkthroughs to align solutions with client goals and maximize ROI.
• Issue Resolution: Managed client inquiries, escalations, and complaints, ensuring timely resolutions and maintaining high satisfaction levels.
• Value Delivery: Offered tailored solutions, implementation timelines, and development strategies to help clients achieve business objectives.
• Client Retention & Growth: Monitored product usage and customer data to identify risks, adoption trends, and upsell opportunities, driving long-term partnerships.
• Feedback Loop: Gathered and analyzed client feedback, collaborating with product and technical teams to enhance features and services.
• Cross-Functional Collaboration: Partnered with sales, product, and marketing teams to ensure a seamless customer journey from acquisition to advocacy.
• Product Demonstrations: Conducted product demos and workshops to showcase capabilities, driving user adoption across client organizations.
• Customer Advocacy: Built trust and loyalty, fostering advocacy and securing long-term partnerships with enterprise clients.

Key Achievements

• Successfully onboarded and trained 50+ global clients, reducing time-to-value by 30%.
• Increased customer retention rate by 25% through proactive engagement and success strategies.
• Achieved 95% CSAT (Customer Satisfaction Score) by resolving escalations promptly and ensuring smooth adoption.
• Boosted product adoption by 40% via tailored training programs and customer workshops.
• Identified and executed upsell opportunities, driving a 20% increase in recurring revenue.
• Collaborated with product teams to deliver client-requested features, reducing churn by 15%.
• Established long-term partnerships, leading to multiple account renewals and expansions.

• We deal with custom website solutions consisting of web design and development, SEO, SEM, analytics, social strategy and conversion optimization
• We all love well designed websites, but a site that is organized, has a clear hierarchy, executes an effective sales funnel, and speaks to the customers is better

• Lead Generation
• MS - PowerPoint
• Value Proposition
• Request for Proposal
• Bid Management
• Pre-Sales
• Presentation Skills