Experienced Assistant Manager – IT Asset & End User Support, skilled in user support, root cause analysis, and IT infrastructure management. Strong knowledge of laptop and desktop operations, asset lifecycle handling, and team coordination. Dedicated to ensuring seamless technical operations, timely issue resolution, and enhanced user satisfaction. Works effectively in both remote and on-site environments, maintaining high service standards and operational efficiency.
Hi, I’m
HARSHIT MEHTA
Gandhinagar
Summary
Overview
6
years of professional experience
1
Certification
Work History
Befree Business Resource LLP
Assistant Manager
10.2024 - Current
Job overview
- Dedicated IT professional with strong experience in IT Asset Management and End User Support. Skilled in managing complete IT inventory lifecycles from asset procurement and tracking to disposal while ensuring compliance with organizational policies.
- Proven ability to deliver efficient technical support, resolve hardware and software issues, and maintain system uptime for business continuity. Adept at coordinating with vendors, maintaining asset databases, generating reports, and providing end-user training.
- Focused on optimizing IT resources, minimizing downtime, and improving user satisfaction through proactive support and structured asset control.
- Proficient in handling AV systems, including video conferencing setup, projectors, display units, and meeting room equipment to ensure smooth operations during corporate events and meetings.
- Adept at vendor coordination, asset audits, reporting, and user training. Focused on optimizing IT infrastructure, reducing downtime, and enhancing user experience through proactive technical and AV support.
Micro land Ltd. At Bank of America
Sr System Engineer
04.2022 - 10.2024
Job overview
- Installation of Windows 95/98/Win2000/XP/VISTA/Win7
- Identified software issues and implemented troubleshooting to resolve quickly.
- Provided helpdesk service and support to customers.
- Proposed technical compatibility solutions for new system designs and suggested options for performance improvement of technical components.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Conducted end-user reviews for modified and new systems.
- Completed software updates and updated security patches for optimized computer usage.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Optimized networked software and operating systems by updating updates and patches.
- Supported system users, educating employees on troubleshooting and problem-solving methods.
Sysnet Global Technology Pvt Ltd. Ahmedabad, Gujarat
Resident Engineer
07.2019 - 04.2022
Job overview
- Maintaining all HP brand Notebook series Laptop, desktop, and HP workstation, think client including Configuration, Troubleshooting, installation.
- Installation of Windows 95/98/Win2000/XP/VISTA/Win7/2003Server/2008Server/2012Server, all type O/S installation & Problem Solution.
- Attended more than 1000 case of different Laptop & Desktop at various client sites for Installation/Configuration/Troubleshooting.
- Experienced in Replacing various hardware components like Motherboard including DMI process of OEM, Touch pad, processor, keyboard, battery, LCD raw panel, web-came, SSD-hard drive, RAM, wi-fi adaptor etc.
- Taking IDR files in case of unidentified hardware problem and escalating the case to OEM for resolution.
- Attending ADP cases, checking damage to system and reporting the same to OEM like HP and Acer through superior channel for insurance claim.
- Attending DOA cases at customer service, sealing the system at location and returning to OEM for replacement.
- Raising Tickets with OEM, call login and closing the cases.
Education
Prakshal It AcademyGandhinagar
CCNA from Routing & Switching
05.2019
University Overview
KSV UniversityGandhinagar
BBA from Business Administration and Management
05.2015
University Overview
GPA: CPI 48.10%
R.C. Patel SchoolGandhinagar
H.S.C from G.S.H.S.E.B
04.2012
University Overview
GPA: 53%
Seth CM Patel SchoolGandhinagar
SSC from G.H.S.E.B
04.2010
University Overview
GPA: 49%
Skills
- IT Infrastructure
- Keen analytical approach, leadership quality, team management, effective
- Communication skills and good interpersonal abilities Strong presentation skills
- Including setting goals and objectives
- Computing Skills
- MS Office & Basic Computing software's
- Complaint resolution
- Planning Remote
- Diagnostics Hardware
- Integration Application
- Support Data recovery
- AV Support
Accomplishments
Accomplishments
- Handled complete IT Asset Management responsibilities, including asset inventory maintenance, procurement coordination, tagging, tracking, and disposal as per company policy. Ensured accuracy of asset data through regular audits and maintained up-to-date reports in asset management tools.
- DMI process of OEM, Touchpad, processor, keyboard, battery, LCD raw panel, web-cam, SSD-hard drive, RAM, Wi-Fi adaptor etc.
- Taking IDR files in case of unidentified hardware problems and escalating the case to OEM for resolution.
- Attending ADP cases, checking damages to systems, and reporting the same to OEMs like HP and Acer through proper channels for insurance claims.
- Attending DOA cases at customer sites, sealing the system on location, and sending back to OEM for replacement.
- Raising tickets with OEM, call logging, and closing cases within defined SLAs.
- Knowledge of basic networking concepts like routing, switching, and access list control.
- Experienced with ticketing tools such as ServiceNow, and well-versed with SLA-based support processes.
- Interaction with vendors for maintaining and supporting related hardware issues.
- Managing Domain Culture, Domain Server with Active Directory Management, installation, configuration, and troubleshooting at the domain level.
- Installed, configured, and troubleshooted laptops & desktops across more than 800 PCs, resolving product issues through consumer testing and root cause analysis.
Certification
- HP certified customer support engineer since June-2020
- Introduction to Windows Server Administration-2023
- Certificate Number: AC-1753-28240920
Languages
English, Hindi & Gujarati.
Timeline
Assistant Manager
Befree Business Resource LLP
10.2024 - Current
Sr System Engineer
Micro land Ltd. At Bank of America
04.2022 - 10.2024
Resident Engineer
Sysnet Global Technology Pvt Ltd. Ahmedabad, Gujarat
07.2019 - 04.2022
KSV University
BBA from Business Administration and Management
R.C. Patel School
H.S.C from G.S.H.S.E.B
Seth CM Patel School
SSC from G.H.S.E.B
Prakshal It Academy
CCNA from Routing & Switching
Gandhinagar
Gandhinagar
Green City Gandhinagar