Harshit Monga

Chandigarh

Summary

My current responsibilities include bringing the right selection on Flipkart, delivering on top line and bottom-line goals, fostering leadership seller engagements, ensuring supply chain excellence and top notch customer experience. My superpower lies in being customer obsessed and having a high bias for action to deliver to for customers. ~6 years of experience in Category Management, Business development and Ads Sales across global organizations and Indian unicorns

Overview

years of professional experience

years of post-secondary education

Work History

Senior Manager

Flipkart

Chandigarh

07.2024 - Current

Leading the grocery business of Flipkart for North India with a portfolio size of 120 Cr and 5000 SKUs
Achieved 30% increase in revenue MoM by identifying selection gaps and improving pricing basis local market insights which helps platform to drive 12% lower pricing than competition
Leading the BTL activities which helped in getting 20% increase in traffic and total OPD impact of 12.5%
Lead closure of higher supply plans along with demand and supply teams basis expected traffic at city level which helped in improving the SLAs by 30% and increased OPD by 10%
Program managed the category tree redesign at an class x sub class level for to enhance search recommendations and drive deeper category affinity for customers, improved ATC and search conversions by ~4%
Worked closely with the operations and SCM team in order to maintain Quantity Fill Rates and Line Fill Rates at ~95%+ throughout.
Handling team of 13 city leads who are responsible for managing the entire territory and gaining on ground insights

Senior Area Sales Manager

Swiggy

Punjab

01.2024 - 07.2024

Managing 8 Cr+ portfolio with a team of 15+ members across Punjab state and established clear performance expectations for team members while offering support to help them achieve success.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Conducted regular market analysis to stay ahead of competitors and exploit new opportunities for growth.
Recruited, trained, and mentored a high-performing sales team that consistently exceeded targets.
Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.

Area Sales Manager

Swiggy

Punjab

12.2022 - 12.2023

Responsible for sustaining and growing region’s revenues with P&L responsibilities.
Guiding and training a team of 10+ members. Leading the sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
Handling 6 cr+ Portfolio.
Maintained 40%+ market share in Punjab territory throughout the tenure.
Exceeded targets by building, directing, and motivating high performing sales team.
Improved ADs revenue by more than Rs 10 per order, by improving the burn trend.
Optimized organization's promotional spends from Rs 40 to Rs 8 per order, while maintaining the business.

Key Account Manager

Swiggy

Ludhiana

10.2021 - 11.2022

Managing 3 crores GMV portfolio. Accountable for strategically managing exclusive accounts of Ludhiana city.
Supported sales and reporting for large and medium-sized accounts. Increased business by more than 30% in two quarters.
Responsible for marketing & running ads campaigns to ensure growth in revenue & business.
Negotiated prices, terms of sales and service agreements.
Accountable for handling cluster-wide discounts charter while controlling organization's burn.
Conducted on field sales training of newly joined Sales Mangers in Punjab & Rajasthan region.
Achieved highest NPS score in region.

Sales Manager

Swiggy

Ludhiana

06.2019 - 09.2021

Boosted portfolio's business by more than 10x & achieved >50% market share.
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Enhanced customer experience through improved SLA, item availability, IGCC and keeping RDC under 0.5%. Over achieved Cx score by 120%.
Improved restaurants serviceability to >95% and maintained price parity.
Acquired 250+ restaurants. On boarded 15 Z-ex & legendary accounts.
Handled over 150 accounts in Ludhiana. Dealt with their real-time issues.
Re-launched Swiggy in Phagwara, Bathinda city. Been on top for onboarding quality of supply.

Education

MBA - Marketing Management

Chandigarh University

Mohali, India

08.2017 - 05.2019

Bachelor of Commerce -

R.S.D College-Punjab University

Ferozepur,India

05.2014 - 05.2017

Skills

Accomplishments

Quarterly Swiggstar - Values Champion (2022-2023, Swiggy)

The most prestigious annual award and pinnacle of recognition within the organization for solving platform level challenges and driving exceptional growth.

10x Manager Award (June'24, Swiggy)

For upholding the highest standards of Managerial Excellence.

The Supply Champion (AMJ'24, Swiggy)