Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Harshit Pandey

Senior Technical Cosultant
Bengaluru

Summary

Experienced Salesforce Technical Consultant with 8.5 years of expertise in executing comprehensive CRM implementations spanning Sales Cloud, Service Cloud, Experience Cloud, and Agentforce. Skilled in crafting scalable architectures and client-centric portals utilizing LWC, OmniStudio, LWR, and AI-driven automation. Valued for collaborative approach and passion for innovation, continuous learning, and achieving tangible outcomes.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
2
2
Languages

Work History

Senior Technical Consultant

Salesforce
04.2024 - Current
  • Led Sales Cloud, Experience, and Service Cloud implementations for Kotak Mahindra Bank and Boeing.
  • Designed and implemented Boeing's Jeppesen DAS Portal, integrated with their CRM pipeline.
  • Developed a high-performance LWR site for Boeing's customer support, enhancing user experience and resolution speed.
  • Collaborated on Agentforce-based service strategies, enabling scalable support flows powered by AI agents.
  • Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
  • Managed multiple projects simultaneously, delivering quality results within deadline constraints.
  • Contributed to knowledge sharing among colleagues by conducting workshops and creating instructional materials related to specialized expertise.
  • Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
  • Delivered high-quality training sessions to clients'' staff on the use of new technologies, ensuring smooth adoption rates across organizations.
  • Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
  • Identified areas of improvement for clients'' technology systems, proposing innovative solutions that enhanced overall functionality.

Senior Software Engineer (Salesforce)

Altimetrik
07.2021 - 04.2024
  • Designed Lightning and LWC modules for Citi Commercial Bank's lead generation and bulk approval automation.
  • Architected integration workflows between the EAP system and Salesforce for pre-sales engagements.
  • Innovated robust approval processes using flows and JavaScript-heavy UI components.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Developed scalable applications using agile methodologies for timely project delivery.

Salesforce Developer - Success Engineer

Salesforce
04.2020 - 07.2021
  • Supported global developers building on Apex, Lightning, and APIs.
  • Created reusable code packages and flows as part of developer enablement initiatives.
  • Delivered screen flows, LWC libraries, and integration advice to real-time customers.
  • Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
  • Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders.

Salesforce Developer

Cognizant
02.2019 - 04.2020
  • Built Lightning Communities and customer service portals for healthcare clients.
  • Integrated REST-based services and created batch job flows for escalated ticket tracking.
  • Collaborated with cross-functional teams to gather requirements and deliver tailored Salesforce solutions.
  • Updated programs as per user needs and developed codes that were in accordance to specifications.

System Engineer - Salesforce Developer

Tata Consultancy Services (TCS)
01.2017 - 02.2019
  • Implemented a DocuSign-integrated Sales Cloud solution for the Thomson Reuters Genesis Project.
  • Built custom lead pipelines, opportunity logic, validation rules, and testable triggers.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Education

B.Tech - Electrical, Electronics & Communications Engineering

Pranveer Singh Institute of Technology
Kanpur, India
01.2012 - 01.2016

Skills

Salesforce Sales Cloud

Service Cloud

Experience Cloud

Apex

Lightning Web Components (LWC)

JavaScript

HTML

REST/SOAP APIs

Copado

Agentforce Experience Implementation

Agentic Self-Service UI

Salesforce administration

Apex development

Salesforce development and design

Certification

Salesforce Certified Administrator (ADM-201)

Accomplishments

  • "Start Team" Award
  • "Rise and Shine" Awards - Altimetrik
  • "Pat on the Back" - Altimetrik
  • Agentblazer Innovator
  • Triple Star Trailhead Ranger

Timeline

Senior Technical Consultant

Salesforce
04.2024 - Current

Senior Software Engineer (Salesforce)

Altimetrik
07.2021 - 04.2024

Salesforce Developer - Success Engineer

Salesforce
04.2020 - 07.2021

Salesforce Developer

Cognizant
02.2019 - 04.2020

System Engineer - Salesforce Developer

Tata Consultancy Services (TCS)
01.2017 - 02.2019

B.Tech - Electrical, Electronics & Communications Engineering

Pranveer Singh Institute of Technology
01.2012 - 01.2016

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Harshit PandeySenior Technical Cosultant