Harshit Pandey

Self-motivated developer with extensive experience managing multiple projects simultaneously and delivering high-quality results under tight deadlines. A passion for technology drives a commitment to continuous improvement and innovation in software development. Eager to contribute to a dynamic company that prioritizes best practices and offers diverse opportunities for collaboration on customer-centric projects. Proven track record of adapting to new challenges and delivering solutions that enhance overall project success.

Auto Denial: Led the delivery of Auto-Denial workflow to automate dispute resolution, including requirement clarification, PRD review, design, development, and UAT support. Authored the Auto-Resolution architecture enabling Auto-Denial, Auto-Approval, and Re-dispute resolution use cases; design approved by two SDE-3s. Implemented using AWS Step Functions and EventBridge Schedules with 100% test coverage. Collaborated with 3 partner teams and resolved critical UAT issues within 24 hours. $2M cost savings realized by the Auto-Denial system from Jan-Aug 2025 by preventing invalid payouts. Additionally, the Auto-Denial system has dramatically improved efficiency by reducing Average Handling Time (AHT) from 38 minutes to 0 minutes per case.

PQV re-dispute : I worked as an away-team member to develop the PQV re-dispute functionality. During the PQV re-dispute project, I assumed full ownership, handling tasks such as requirement clarification, design, task breakdown, effort estimation, task assignment, user acceptance testing, and product launch. This project brings the re-dispute lifecycle into the Dispute Management system, saving an expected 35 FTEs of effort.

Auto Approval: Took over the project mid-execution with partial implementation, multiple escalations, and high-priority defects. Streamlined delivery by stabilizing the system, fixing existing bugs, completing UAT and PVT, and expanding rollout to 17 additional countries. Reduced Average Handling Time (AHT) from 15 minutes to 0 minutes per case, driving full-scale automation for approvals. ~30K disputes processed from Jan–Oct 2025, saving 7,500+ hours of manual operational effort.

VR reason code automation: Delivered my team’s first Weblab-based (feature-control) rollout, updating dispute reason codes in alignment with new global SOP. Added 6 new reason codes and removed 2, increasing total to 22. Ensured synchronized updates across 4 pipelines (3 internal + 1 external) via MCM deployments, including configuring Weblab in the team package. Conducted internal learning sessions to onboard the team to Weblab usage. Collaborated with 3 stakeholders across 2 partner teams (FinAuto-Dispute, SPFT) to drive requirements, UAT, and launch activities., 

RARE UI/UX : Served as FOC Subject Matter Expert and led UI/UX modernization of the RARE (Research and Recommendation Engine) for ~6 months. Owned requirement clarification, scoping, effort estimation, project planning, UI design, and development. Delivered features across Ruby and JavaScript within a unified framework while collaborating with 3 stakeholders from 3 partner teams through UAT and launch. Configured Weblabs for feature-controlled deployment of 24 UI capabilities, ensuring safe and phased rollout across regions. Authored the RARE UI/UX Design Doc, reviewed and approved by 3 teams. Developed high-impact features including Save (used 11,672+ times in first 2 months post-launch) and Update Reason Code (used 294+ times in the first 2 months post-launch), demonstrating strong adoption and operational value.

• Direct $ saving of 2 million with Auto denial project at Amazon
• 11,752 hours of manual effort saved per year via Auto-Denial and Auto-Approval system at Amazon.
• Honor award by Industry mentor during internship at SAP
• Department Rank 3 in 3rd semester
• Global Rank 110 in Codechef Long Challenge ( AUG20A )
• All Rounder 3 in State Level Gymnastics Competition
• Rank 12 in Codechef contest ketek[i] Match 25.5
• Rank 34 in All India Contest by Mission Helix
• Rank 31 in ALcoding club challenge
• Ratings: Codechef : 2114 (5-star)
• Ratings: Codeforces : 1703 (Expert)
• Handle : ghost_coder_x
• Handle : bulls_eye

• Led 3 SDE-1s to deliver the complete PQV re-dispute workflow, including frontend UI and backend services. Drove requirement clarification, task planning, execution, and end-to-end delivery.
• As the FOC SME, led 4 SDE-1s and 2 SDE-2s for ~6 months to deliver the RARE UI/UX initiative. Owned scoping, planning, work distribution, and ensuring on-time, high-quality delivery across multiple components.
• Led AR vertical for ~8 months, including systems like Auto-Denial and Auto-Approval, covering end-to-end ownership of new feature development, operational maintenance, scalability improvements, and production excellence.
• Mentored 2 months intern who successfully completed a beta-ready prototype of the DevOps website, including UI, backend service, and integration, within two months. As a result, a hire call was made for the intern at Amazon. I wrote the design document, created a project execution plan, and helped the intern with the project onboarding.
• Taught Class 5th student under Shiksha ( A society which provides free of cost education )
• Organised workshop on “ Developing Communication Skills for Employability ” under The Department of Humanities and Social Science