Harshit Sachdeva
Summary
Dynamic and dedicated professional combining creativity with meticulous attention to detail. Passionate about continuous improvement and dedicated to empowering others through knowledge sharing and support.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Trident, Hyderabad
06.2024 - Current
- Maintaining guest satisfaction with guest ambassadors in the lobby, I established a guest feedback system to capture insights, leading to tailored service improvements.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with the housekeeping and maintenance team to ensure timely room availability and an optimal guest experience.
- Recruited, interviewed, and hired team members, and implemented a mentoring program to promote positive feedback and engagement.
- Set aggressive targets for the team to drive upselling at the front desk, strengthening motivation.
Front Office Manager
Trident Agra
09.2022 - 05.2024
- Resolved guest complaints professionally, maintaining positive relationships with guest for future business opportunities.
Duty Manager
The Oberoi Amarvilas
06.2021 - 08.2022
- Trained team in essential job functions.
- Developed and maintained strong relationships with guest to increase loyalty, trust and satisfaction.
Restaurant Manager
The Oberoi Amarvilas
07.2017 - 06.2021
Reservations Supervisor
Trident Hyderabad
01.2013 - 06.2015
Front Office Assistant
The Oberoi, Cecil Shimla
06.2012 - 01.2013
Education
Guest Service Management
Oberoi Centre of Learning And Development
07-2017
B.Sc. - Hospitality and Hotel Administration
Chandigarh Institute of Hotel Management And Catering Technology
Higher Secondary Education - Commerce stream
C.B.S.E Board
01-2009
Matriculation - General subjects
C.B.S.E Board
01-2007
Skills
- My value system is to respect seniors, fellow team members, clients as well as my peers which therefore gives me an edge over others
- Focused approach towards work with a patient and a positive mental aptitude helps me to remain in healthy frame of mind and productive
Customer service
Team management
Guest relations
Complaint handling
Operations management
Guest relations
Personal Details
English, Hindi, Punjabi
Personal Information
Extra-Curricular Activities and Achievements
- Honed my abilities in histrionics by initiating my participation in theatre activities like drama & skit in School and College.
- Winner of Spotlight and Trident Achiever Program for consecutively for six months in 2014.
- Runner up for the CEO Award at The Oberoi Group 2014 and 2025.
Disclaimer
I declare that the information furnished above is true and authentic to the best of my knowledge.
Timeline
Front Office Manager
Trident, Hyderabad
06.2024 - Current
Front Office Manager
Trident Agra
09.2022 - 05.2024
Duty Manager
The Oberoi Amarvilas
06.2021 - 08.2022
Restaurant Manager
The Oberoi Amarvilas
07.2017 - 06.2021
Reservations Supervisor
Trident Hyderabad
01.2013 - 06.2015
Front Office Assistant
The Oberoi, Cecil Shimla
06.2012 - 01.2013
Guest Service Management
Oberoi Centre of Learning And Development
B.Sc. - Hospitality and Hotel Administration
Chandigarh Institute of Hotel Management And Catering Technology
Higher Secondary Education - Commerce stream
C.B.S.E Board
Matriculation - General subjects
C.B.S.E Board
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