Nikshita Neelakshi Barthakur
Mumbai
Summary
Dynamic professional with extensive experience at Halliburton, excelling in real estate portfolio management and customer experience enhancement. Proven track record in process improvement and project management, leveraging strong communication skills to foster relationships and drive results. Adept at analyzing market trends to identify opportunities, ensuring optimal asset performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Real Estate Portfolio
Halliburton
Mumbai
09.2023 - Current
- Manage and oversee a large and diverse real estate portfolio for Halliburton.
- Worked for North America and Canada Region, Caspian East and West, United Kingdom, and currently looking after the Asia Pacific Region.
- Develop and implement effective strategies for maximising the value and profitability of the company's real estate holdings.
- Conduct market research and analysis to identify potential investment opportunities, and make informed decisions.
- Maintain accurate records and documentation of all properties, leases, and financial transactions.
- Collaborate with cross-functional teams to ensure smooth and efficient management of real estate assets.
- Negotiate and manage lease agreements, rental rates, and property maintenance contracts.
- Develop and monitor budgets and financial plans for each property in the portfolio.
- Stay updated on industry trends and regulations related to real estate management.
- Proactively identify and address potential risks and issues related to the portfolio.
- Foster strong relationships with tenants, landlords, and other external stakeholders.
- Develop and maintain a strong knowledge of local and regional real estate markets.
- Provide regular reports and updates to senior management on the performance of the real estate portfolio.
- Continuously seek opportunities to improve and optimize the management of the portfolio.
- Adhere to all company policies, procedures, and ethical standards.
- Represent Halliburton in a professional and positive manner at all times.
Customer Relations Advisor
Tech Mahindra
Mumbai
02.2023 - 07.2025
- Trained in Amdocs CRM.
- Handle customer inquiries, answering any questions and queries in person, over the phone, or online.
- Provide support and comprehensive product/service information to customers.
- Build relationships with customers.
- Assist customers in making purchasing decisions.
- Look for cross-selling opportunities to increase individual purchase value and overall sales.
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
Customer Experience Manager
TWIG LABS PVT LTD (Leapclub.in), Delhi
Delhi
10.2021 - 02.2023
- Develop and maintain system/tools and process road map.
- Conduct the up-front analysis to map all relevant touch points in customer experience and identify gaps (addressing inconsistency, inefficiencies, best practices, emerging trends) to create a future state.
- Establish and maintain effective working relationships with multiple business partners.
- Consistently identify areas of opportunity to improve performance through investment in new technologies and processes.
- To analyze and provide feedback and insights from the voice of the customer channels across the business (online and offline).
- Lead the design and implementation of CE initiatives/projects.
- Embed CE into business processes and governance, ensuring CE is at the forefront of our approach across all customer touchpoints.
- Ensure Quality Teams for every account/client achieve weekly goals.
- Provide feedback to the Quality Leadership team.
- Ensure completeness of Quality Team employee files, scorecards, and performance maintenance.
- Responsible for Quality Processes Development and Innovation.
- Lead and develop a team with a wide range of roles and responsibilities.
- Build development plans to address gaps and execute these plans.
- Coordinate and collaborate with CS management, content management, product marketing, marketing, and product teams on new program feature rollouts.
- Track and maintain all deadlines for deliverables, escalating timeline concerns and proactively managing task execution across teams.
- Provide seamless updates on program execution across all cross-functional teams on behalf of the Customer Experience Dept.
- Assure that all User Experience updates and strategies are implemented across the varied groups in a collaborative manner, responsible for taking a holistic, end-to-end view of strategic implementations.
Management Trainee
Alok Industries Ltd
Mumbai
03.2020 - 06.2021
- Analyze trends and come up with new ideas of the Woven Department.
- Create and implement source plans. Schedule and coordinate meetings and appointments with domestic and Bangladesh customers.
- Work closely with other departments to ensure seamless operation and timely delivery of products to the customers.
- Market research and competitors' analysis.
Market and coordinate with domestic and international buyers regarding various products. Worked with major brands like M&S, H&M, Ralph Lauren, Mango, etc., and managed product portfolio and costing. - Procurement of orders and follow it through.
- Provide inputs to the design team for product development.
- Solely responsible for Bangladesh orders of the Wovens Department.
- Maintain utmost discretion when dealing with sensitive topics, and maintain a pulse on the buyers' buying patterns and financial condition.
- Well-versed in SAP (SD) software.
Intern
Eccentric Engine
Mumbai
06.2019 - 08.2019
- I analyzed the trends and behaviors observed in the application and used these to optimize the product.
- Visited dealers to deploy and ensure smooth functioning at all dealerships in the Mumbai and Pune region.
- Provided training to the Direct Sales Executive (DSE) and Team Lead of the Maruti Suzuki Arena Showroom in the Mumbai region about the usage of the Car Configurator, and tracked the performance of the showroom afterward.
Education
MBA - International Business And Marketing
Amity University
Mumbai07-2020
M.Com - Management
Gauhati University
Guwahati06-2018
PG DIPLOMA IN COMPUTER APPLICATION - Computer Application
CEC
Guwahati01-2017
B.Com - Hons
Gauhati University
Guwahati08-2016
Skills
- Customer relationship management
- Process improvement
- Project management
- Team leadership
- Effective communication
- Team building
- Networking
Timeline
Real Estate Portfolio
Halliburton
09.2023 - Current
Customer Relations Advisor
Tech Mahindra
02.2023 - 07.2025
Customer Experience Manager
TWIG LABS PVT LTD (Leapclub.in), Delhi
10.2021 - 02.2023
Management Trainee
Alok Industries Ltd
03.2020 - 06.2021
Intern
Eccentric Engine
06.2019 - 08.2019
MBA - International Business And Marketing
Amity University
M.Com - Management
Gauhati University
PG DIPLOMA IN COMPUTER APPLICATION - Computer Application
CEC
B.Com - Hons
Gauhati University