Harshit Sharma
Gurgaon
Summary
Self-motivated Sales professional with 5 years of experience in Sales & BD, seeking to help a business in the SAAS Industry grow. Highly effective in establishing and maintaining relationships with potential and existing clients.
Overview
5
5
years of professional experience
Work History
Enterprise Sales Representative
Master-O
06.2022 - Current
- Connecting with and leading meetings with CXO level members, especially the heads of sales, customer service HR,
- COO, CDO, among others
- Understanding the business drivers of client organizations and target industries and how Master-O can support their business plans, operating plans and ensure business value
- Collaborating with the product team on further product development feature enhancement inputs including providing inputs on priority items for development
Pre-Sales Ops Analyst
Better
05.2021 - 05.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction
- Partner with business leaders to deliver services that support company objectives and are consistent with corporate values
- Managed customer relations on an ongoing basis to maximize customer retention
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Customer Service Associate
Amazon.com
09.2020 - 05.2021
- Handled client calls for North American clients
- Managed emails & chat supports along with calls
- Managed 60+ Calls per day
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Founder
The Klay Oven
04.2020 - 09.2020
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out food industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
Branch Sales Manager
Aditya Birla Housing Finance Limited
04.2018 - 04.2020
- Performed sales through the DSA channel in line with branch plan and objectives by interfacing with DSA Channel partners and end customers to achieve targets
- Derived and executed cross-selling of ABHFL and ABFSG products/ solutions as per branch-level objectives
- Built book of loan book 65+ Cr in 2 years of working
- Launched affordable housing products across delhi ncr market
Sales Intern
IDBI Bank
11.2016 - 06.2017
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
- Qualified incoming team marketing and sales leads to assist with prospecting new contacts.
Education
MBA - Marketing, Finance
IBS Business School
Gurgaon2018
B.COM - Commerce
University of Rajasthan
Jaipur2016
Higher Education -
Lords International School
Alwar2013
Skills
- Lead Qualification
- Client Needs Assessment
- New Business Development
- Pipeline Growth
- New Client Acquisition
- Lead Generation
Timeline
Enterprise Sales Representative
Master-O
06.2022 - Current
Pre-Sales Ops Analyst
Better
05.2021 - 05.2022
Customer Service Associate
Amazon.com
09.2020 - 05.2021
Founder
The Klay Oven
04.2020 - 09.2020
Branch Sales Manager
Aditya Birla Housing Finance Limited
04.2018 - 04.2020
Sales Intern
IDBI Bank
11.2016 - 06.2017
MBA - Marketing, Finance
IBS Business School
B.COM - Commerce
University of Rajasthan
Higher Education -
Lords International School
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