Harshit Sharma
Kota
Summary
Seasoned Customer Service Operations Specialist with over 1.5 years of experience in optimizing customer service functions. Proven track record in enhancing customer satisfaction and streamlining processes. Adept at leading teams, implementing customer service strategies, and utilizing data-driven insights to improve service delivery. Seeking to leverage expertise in a dynamic organization to drive exceptional customer experiences and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Transaction Risk Investigator
Amazon
Bengaluru (Virtual)
2022.11 - 2024.05
- Investigated Fraudulent Transactions: Analyzed transaction claims to detect and investigate fraudulent activities, resulting in a significant reduction in financial losses due to fraud.
- Conducted Risk Assessments: Evaluated high-risk transactions and customer accounts to assess potential fraud risk, applying risk mitigation strategies to prevent financial and reputational damage.
- Utilized Analytical Tools: Leveraged advanced analytical tools and techniques to identify anomalies in transaction patterns and improve fraud detection accuracy.
Business Development Associate
PlanetSpark
Gurugram (Virtual)
2022.02 - 2022.07
- Developed Strategic Partnerships: Cultivated and maintained relationships with educational institutions and corporate partners, expanding the firm’s market presence and driving revenue growth.
- Conducted Market Research: Analyzed market trends and competitor activities to identify potential areas for growth and adapt business strategies accordingly.
- Implemented Sales Strategies: Executed targeted sales strategies and campaigns, resulting in a 9.4% increase in sales pipeline and improved lead conversion rates.
Education
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
Kota, Rajasthan, India2021-10
High School -
Pragati Public Sr. Sec. School (CBSE)
Kota, Rajasthan, India2016-04
Skills
- MS Office Suite (MS Word, MS Excel, Powerpoint)
- KPI Tracking
- Analytical mindset
- Competitive Analysis
- Requirements Gathering
- Excellent verbal and written Communication skills
- Operational Reporting
Certification
- TCS NQT Exam 2022 (67.6%)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Transaction Risk Investigator
Amazon
2022.11 - 2024.05
Business Development Associate
PlanetSpark
2022.02 - 2022.07
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
High School -
Pragati Public Sr. Sec. School (CBSE)
- TCS NQT Exam 2022 (67.6%)
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