Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Harshit Sharma

Harshit Sharma

Kota,Rajasthan

Summary

Experienced Customer Service Operations Specialist with 1.5 years of hands-on experience in enhancing customer satisfaction and optimizing service processes. Skilled in using data insights for service improvement. Known for reducing financial losses by identifying fraudulent transactions and improving risk assessment processes. Eager to contribute to a dynamic organization's success by delivering top-notch customer experiences and operational improvements.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Transaction Risk Investigator

Amazon
Bengaluru (Virtual)
11.2022 - 05.2024
  • Investigated Fraudulent Transactions: Analyzed transaction claims to detect and investigate fraudulent activities, resulting in a significant reduction in financial losses due to fraud.
  • Conducted Risk Assessments: Evaluated high-risk transactions and customer accounts to assess potential fraud risk, applying risk mitigation strategies to prevent financial and reputational damage.
  • Utilized Analytical Tools: Leveraged advanced analytical tools and techniques to identify anomalies in transaction patterns and improve fraud detection accuracy.

Business Development Associate

PlanetSpark
Gurugram (Virtual)
02.2022 - 07.2022
  • Developed Strategic Partnerships: Cultivated and maintained relationships with educational institutions and corporate partners, expanding the firm’s market presence and driving revenue growth.
  • Conducted Market Research: Analyzed market trends and competitor activities to identify potential areas for growth and adapt business strategies accordingly.
  • Implemented Sales Strategies: Executed targeted sales strategies and campaigns, resulting in a 9.4% increase in sales pipeline and improved lead conversion rates.

Education

Bachelor of Technology - Mechanical Engineering

Rajasthan Technical University
Kota, Rajasthan, India
10-2021

High School -

Pragati Public Sr. Sec. School (CBSE)
Kota, Rajasthan, India
04-2016

Skills

  • MS Office Suite (MS Word, MS Excel, Powerpoint)
  • KPI Tracking
  • Analytical mindset
  • Competitive Analysis
  • Requirements Gathering
  • Excellent verbal and written Communication skills
  • Operational Reporting

Certification

  • TCS NQT Exam 2022 (67.6%)

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Transaction Risk Investigator

Amazon
11.2022 - 05.2024

Business Development Associate

PlanetSpark
02.2022 - 07.2022

Bachelor of Technology - Mechanical Engineering

Rajasthan Technical University

High School -

Pragati Public Sr. Sec. School (CBSE)

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Harshit Sharma